Gett - London’s black cab app 4+

I love Gett. I have used it to book rides for vulnerable family members for a few years now. The London GETT drivers are all “black cab” drivers, registered and checked, with The Knowledge. You can add a note when you book, to warn the driver of special circumstances. For us there are always special circumstances! We’re in an urban area, so there’s no shortage of drivers. When the driver accepted the job, this time, the app gave me the power to ring the driver and explain the situation. The driver was very kind and willing to wait while my family member made their way to the meeting-point. Then the app showed me the journey in real-time, so I could track exactly where my family member had got to. I didn’t have to trust my family member with cash. The trip is paid for via my card which is on their system. You can also book journeys in advance, and that’s really helpful.

Dear stroppysam

Thank you for your review, we are glad to have you on board, thank you for your detailed review and kind comments, we are so happy to hear of your experience, this will be passed onto our drivers. your custom is much appreciated

Kind regards

Shaz

I ordered a cab to move flowers to my new flat. I already moved my stuff with a moving van and I only wanted to carry flowers by myself to move them safely. The driver checked my luggage (four wee bags of flowers and one little carrier bag) and asked if I’m moving out. I said yes because it is the fact. He said that he cannot take this drive then. I was NOT moving furniture / big carrier bags / huge plants. I carried way much larger bags from the Edinburgh airport every time I got back from trips but never got refused by cab drivers. Is this a joke? I just need a drive to move my flowers?! If I bought four bags of flowers at a flower shop and ordered a cab to go home carrying them, can he still refuse the drive? What is the difference between a passenger with flower bags and a passenger moving flowers? Because I’m ‘moving out’, regardless of the weight/size of items, I can be refused?? He cancelled the drive and the app charged me £5 for the cancellation fee. I complained that I can’t pay the fee for this reason. The CS staff said it is justifiable to charge me, because they are not a moving company. Seriously? I know you are not a moving company!!! I used the moving van to move my stuff. I didn’t need your driver’s help to carry flowers. Wasted my time and money for the ridiculous services. Took uber (the car was smaller than the cab..) without any issue.

Thanks for your feedback We're keen to understand your experience further to ensure Gett provide the highest quality service. The Gett team look forward to hearing directly from you through our Customer Care link in the app, open 24/7.

I have been using the app for over 8 months, I have regularly recommended the app as I find it efficient and effective.

However I have gotten very annoyed as of late as when they last updated the maps my address is no longer available. Whenever I go to add my address it changes it to a number that doesn’t exist, in order to get taxis to my place I have to use a neighbour five doors away as no other number exist on that postcode. It’s super annoying and even when adding a note new drivers still get confused.

Even my work address has changed post codes. It doesn’t make sense why everything changed.

Finally there are still issues with the occasion bad drivers. In your quick intro it shows that you only use the best drivers. However after having a major issue with a driver, (took another fare in my name and charged me) he didn’t seemed to beg reprimanded as he came up a week later when I requested a new fare. How can you have no means to block a driver from your account. If you only use the best how come peoples who have security breach and are known to other drivers as being a bad driver keep working for you.

All in all I keep using your app, but I feel like there is a lot that could be learned and corrected!

Thanks for your feedback! If you can contact us via email: customercare.uk@gett.com we would like to investigate your experience further to provide a more personalised response. We appreciate every comment and work across operations and product to continually improve your experience.