Screenshots

Description

Good Energy was founded in 1999 with the ambition to tackle climate change by generating and supporting renewable energy. Our electricity is 100% renewable, generated here in the UK from sun, wind and water. Our gas is carbon neutral. We also pioneered support for people generating their own clean electricity – something that we continue to support today.

Open up a window on your energy usage with our new mobile app. Download it for free to discover new features to help you manage your Good Energy account.


Quick and easy access

No need to remember yet more account numbers and passwords. Once you’ve registered for the app, you’ll be able to log in securely using just your email address and postcode.


Submit new meter readings – and see your past ones

Enter readings for standard and multi-rate meters using pre-stored details. Sending regular meter readings will help us make sure your bills are accurate. So, you can even set up reminders to help you remember to take them.

If you’re one of our Feed-in Tariff customers, you can submit your FiT readings, too.


Another way to pay

View your current balance and past statements, at a glance and in full. Pay bills through the app using a credit or debit card.


Your questions answered

Get answers to commonly asked questions about managing your account. From reading your meter and making payments, to registering another property. If you’re still not clear about something, the app puts our contact details easily to hand.


Learn more about our clean, green power

Find out about the different renewable sources our electricity is generated from. And see how much greener it is than the fuel mix currently feeding the national grid.

What’s New

Version 3.6.3

Fixed an issue where customers with multiple accounts couldn't always see their other accounts.

Ratings and Reviews

4.6 out of 5
5.9K Ratings

5.9K Ratings

Errorfield ,

Easy to use, just as it should be

It’s easy to get started with this new app. You pop in your email and postcode, and then it either knows you or not.

Entering the reading is easier than reading the dotty numbers on the meter. The previous reading is given you in the app as a guide, so you have an idea, roughly, as to which of the too many series of numbers on the meter are going to be your readings.

And then you hit send.

And wait for the bill.

Good Energy supplies good energy, duh, but has occasionally in its long history been a bit knit your own yogurt about it, a bit worthy. This app appears to be able to meet a user’s need for a great customer experience.

If it’s an industry beating app then bravo Good Energy. But if the rest of the utility apps are all this good then the world is a jollier place than I imagined.

I’m not about to switch supplier to find out.

Notmuchgood ,

Duplicate accounts

This App is useless for me - and I have no idea if it is the fault of the App or just that Good Energy are useless.
I have 2 accounts- gas and electricity. I contacted them because I could not submit readings as the App has duplicated my gas and electricity accounts - so I had 4 accounts! Their response? Instead of the 2 accounts I should have I now I have 6 accounts- 4 gas and 2 electricity!
Update
Got a reply from the developer
Good Energy
Good Energy LTD
"Hi, I believe we've fixed this issue for you now (so you should be seeing the right number of accounts). Sorry about that, it must have been quite a shock. Please do get in touch if you have any further issues."

Yes I was shocked in case they are charging me 3 times for my energy as I cannot send a reading because they demand I send them 6 ‘cos the App says “you have got 4 gas meters and 2 electricity meters so send all 6 readings so we can bill you”!!
So I checked, first deleting and reinstalling the App to make sure it was clean. Guess what? Still 6 accounts. I’ve contacted Good Energy multiple times over several weeks and their only response has been to increase the number of accounts- so I guess I’ll have to switch to another supplier.

Developer Response ,

Hi, I believe we've fixed this issue for you now (so you should be seeing the right number of accounts). Sorry about that, it must have been quite a shock. Please do get in touch if you have any further issues.

Andy_in_Hawick ,

Still some things to sort

Every time that. I have used this it has required email verification, which is a pain on a phone. The text does not all fit on the buttons and the nomenclature is misleading. There is an extra step (why?) between selecting that you want to provide a reading and being able to enter data.
I gave up & submitted the reading by email but one digit of the serial number got dropped somewhere along the way and the system (any humans involved?) failed to do the error correction necessary to apply the readings to the correct account! name, email address, postcode, generator account number & meter serial number and the system can't cope with a single-digit error!
Please do better.

Information

Provider
GOOD ENERGY LTD
Size
79.5 MB
Category
Utilities
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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