Google Ads 4+

Google ads has got to be the best value for money spent on advertising that I know.
The mobile App allows you to monitor every aspect of your campaign in order to maximise results.

This service is the worst advertising service I’ve ever used and I’ve used them all!!

I started a campaign and after one month it was so astronomically expensive that I paused it,

Low and behold the next month I was charged again!

I went onto my account to see it had been automatically resumed.
I contacted google about 12 times about this issue, one fella was abusive towards me on the live chat,
I then spoke to a Nitesh floor supervisor whom confirmed that the person who spoke to me had been let go and that I would be getting my refund within two days.
After two weeks I have contacted them again, again a different person replied to tell me something totally different and that I wasn’t elegible for a refund for a campaign that wasn’t even live!!! That month I had not a single call yet was charged £108.

The level of incompetence in this office is a joke,
And google should be ashamed.

I used google as I trusted them, now that trust has been totally eroded and I feel like I’ve been totally scammed.

I’d warn off all other businesses as I feel the 5* reviews on here are 100% fake.

Signed up with a google ad introductory promotion to match £400 spend with £400 google credit. Having spent over £800 and queried when the credit would be applied I was informed of a 60 day period to have spent £400 as part of the promotion which wasnt made clear in the promotion. £335 was spent in the 60 day period, and then without changing the spend profile of the ad, the following 60 day period had over £500 of spend… Representing a volunteer run sports club it’s extremely disappointing that both the 60 day period and any push notification before the expiry of the 60 day period was communicated to indicate the spend threshold might not be met. We’re now £400 down that means our members lose out. Watch out using google ads