Very good and easy to use. When i was downloading the app when through the reviews and found alot of negative comments but still i gave it a try and found it great app for ticketing.

I had the worst experience with Gotogate, and I strongly advise against using their services. Their customer support is dishonest, unhelpful, and rude. I needed to rebook my travel dates, and their agent Tanvi P. outright lied, claiming that the airline does not allow changes. To verify, I contacted the airline directly, and they confirmed that changes were possible, proving that Gotogate was simply making excuses to avoid assisting me.Things got worse when I spoke to Tanvi P., who was not only unhelpful but also extremely rude. When I asked for an escalation, she boldly claimed there is no escalation matrix and that she is the “owner of Gotogate”—the final point of contact. This level of arrogance and lack of professionalism is absolutely unacceptable for a company handling travel bookings.Gotogate’s customer service is non-existent—they take your money and abandon you when you need support. Instead of helping, they mislead customers, refuse responsibility, and provide false information. Their only goal is to extract money with no regard for customer experience.Do yourself a favor and avoid Gotogate at all costs. Book directly with the airline or through a reputable travel agency that actually values its customers.

express my deep disappointment and frustration with Gotogate regarding my recent travel experience. I booked a flight from London Heathrow (LHR) to Accra (ACC) with a layover in Portugal, only to be denied boarding at my transit point due to a lack of a transit visa—something that was not disclosed at the time of booking.1.Lack of Clear Information – Nowhere during the booking process was it stated that a transit visa was required for Portugal when traveling.2.Irresponsible Customer Service – When I contacted Gotogate for assistance, I was told that I should have “Googled” the visa requirements myself before booking. This response is both unacceptable and unprofessional. As a travel booking platform, it is your responsibility to provide accurate and essential information to your customers, not dismiss them when an issue arises.3.Stranded Without Assistance – I was left at the airport with no immediate resolution, forcing me to incur additional expenses and stress due to this avoidable situation.This experience has been nothing short of frustrating, costly, and unacceptable. I trusted both Gotogate to provide a smooth and transparent booking and travel process, but instead, I was misled and let down.

Hi, i have booked a flight ticket using this service. It was 2 years ago for Two way ticket. I haven’t travelled one way due to the flight cancelled. I spoke with airlines they have refunded to gotogate but, gotogate is not returning my money back. I called their customer service 12 times, please wait you will get it like they were saying from last 1 year. I have mailed to their email, still same reply. I don’t know what gotogate doing with customers money, which is not good to a booking service. Now I’m going to sue to this company, atleast they will take it as seriously.Please don’t use this booking service. this service is not a customer friendly.