I’m a Pilates teacher and have been using Gymcatch for over 2 years now. It has been amazing for my business as it has massively reduced my admin time. I used to muddle along without using a booking system at all, as I couldn’t find one that was affordable yet had all the features I needed. I was delighted to find Gymcatch and have never looked back. Simon and Ollie are always very helpful, professional and patient with any queries and because they are so responsive to feedback, Gymcatch is constantly evolving to meet our needs (e.g. they made it possible for clients to receive Zoom links for online classes when many of us had to move our businesses online during the first lockdown). I love the flexibility of Gymcatch, as I can offer both class packages to be used within a certain timeframe as well as courses that are block booked for e.g. 6 weeks. Easy to use for me and my clients and frees up my time for the more fun and creative aspects of my work.

I find this app very sluggish and often freezes (several seconds of delay after tapping a button) but that’s not my issue with the app. It is poorly designed and executed. When I book a session, I have to select my profile and then select ‘view booking options’. (Why? I’m on my account so it’s a given it’s my account and I’m a single user.) It’s not ‘booked’ at this stage. When I then ‘view the booking options’ there are no options, only a message saying ‘Great, you’ve booked’. This is a completely unnecessary step. There is an option to cancel at the top - but it’s not the option to cancel your booking, it’s a cancel to leave button. This makes no sense. You should select the session you’re booking, hit ‘book’ and then get a message to say ‘great, you’ve booked’. Once that’s done you should be able to select a finish or exit button, even better if it took you back to the sessions menu. When I go to my bookings and click on a session I’ve booked in the future I get two options: ‘Manage bookings’ and ‘Book’. ‘Book’ is a big red button. However, I’ve already booked so the option to book should’ve be there. When I click on it to re-book in case I’ve made a mistake, I see the message ‘this user is already attended’. Poor grammar. I’ve no idea why the Book button appears when I’m already booked. It says the session is finished when it’s just started. It won’t let me check-in when the session had started, only before it. This app definitely needs a bit of work. It’s unintuitive and confusing.

After running my yoga business for several years, I’ve tried quite a few different ways to track my clients, classes, waiver/registration info etc. A friend said he HIGHLY recommended Gymcatch but I didn’t think it could possibly be this good! It’s so well thought out, easy to use, simple to understand, aesthetically pleasing, intuitive, and priced amazingly for the service. I’ve had quite a few questions and several things came up that my clients and I were confused about. Customer service at Gymcatch is incredibly quick, reliable, friendly and very informative. I’m running 3 separate businesses and the last thing I have is time. It was offered that we schedule a call to discuss any issues but because the app is so amazing & customer service gave such thorough answers via email, a call wasn’t needed - which certainly feels like it’s freeing up my time!Many of my clients have said how “I didn’t want to have another app to learn how to use but Gymcatch actually IS as simple as you said!” I have less admin to do which frees me up to focus on building my business. The app connects with my Stripe account which also makes my life easier! You won’t find anything better than this. And I know because I’ve tried! Thanks Ollie & team!! 🏆

I’ve been using Gymcatch for a couple of years after a recommendation from a friend. It has always been great for my business but this year particularly it has been a life saver. There have been regular updates and added features allowing me and my business to keep up with the changing landscape. It’s been a running joke that I decide to add a new element to my business (like on demand classes) and the next month Gymcatch has added it to their platform. The platform is simple to use and the customer service is excellent. I can’t recommend highly enough. Thank you Gymcatch for helping my business to survive and thrive this year.