Wellhub (Gympass‪)‬ 4+

I'm doing more sport and fitness than I have ever done in my life. I feel incredible thanks to gympass and your included premium partner apps.
I'm feeling great physically and mentally.
I use a mix of local fitness classes, 1-2-1 meditation and breathing classes from home, and then I love to try out other sports, from climbing to rowing. And then when you want a more chilled rest day, the top package allows me to go to different swimming pools with steam rooms. I'm a huge fan of gympass and have encourage a few friends to get their companies to add it for their employees. It's the best employee benefit I've had before.

Hi again, since we have loved your feedback so much we have decided we would love getting in touch personally with you to thank you. If that is ok please feel free to send us a request through https://help.gympass.com/hc/en-gb/requests/new so we can contact you back. Thanks! 😄​

Really terrible service. I started my gympass the beginning of this year, then soon after Covid hit so was unable to go to the gym anymore. Gympass continued to charge me a monthly fee which I thought was slightly scummy considering it was physically impossible to use their service.

After realising I was getting charged, I paused my account (which only allows you to pause for it a maximum amount of time - 2 months i think). When my pause was coming to an end, I decided to just cancel my account as it doesn't look like I'll be able to goto the gym for a while now and it's not convenient having to re-pause it every few months. The website said my account was cancelled so I thought that was the end of it... today I got an email saying my account was reactivated and I'd been charged. I spoke to online support and they said it was a mistake and cancelled my account again and said I'd get my refund in 15 working days. We'll see if it's actually been cancelled next month.

All in all, seems like a shady company that hopes customers don't notice them continuing to charge them. The only positive i've experienced is that the online chat is quite responsive.

Hi there, we're very sorry to hear you've had a poor experience. Our support team is available to assist you with any questions about managing your plan or helping you to find a feature that best suits you during this time. Let us know if we can assist you going forward!

I thought about switching to Gym pass for several months, although I was relatively happy with the gym that I had been a member of for 5 years. I do a lot of Yoga and Pilates, which I had been paying extra for at that gym. By switching to Gympass I ended up at a much better gym and ended up saving around £30 per month on what I was paying for the previous gym and top up for Yoga and Pilates.
I now do more classes than I did before.

Thanks so much for your review! It is great to see this feedback 🙂