Welcome to the Halo app for iOS devices, free to download and use with your main version of Halo. It brings key functionality from the main application to your pocket, helping you stay on track whilst on the go.
Features of the app include:
- View tickets assigned to you
- Action tickets based on your workflows
- Access your teams
- Access your team's tickets
- Receive notifications
- List customers
- Searching Halo
- Links to the web application for other features
- And many more to come
Halo offers an all-inclusive software solution, relied upon in over 50 countries, designed to transform how organizations manage their operations and deliver service to customers and employees alike.
It transforms your current ways of working into intuitive, up-to-the-minute workflows, giving your teams the ability to deliver the very best in service. It won't just standardize your processes, but it will also deliver valuable analytics, so you can match your service delivery to the true needs of your business, present and future.
With powerful out-of-the-box functionality, Halo gives you the power to manage your entire business from a single cloud platform. Features include time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation tools and more - all tailored to your requirements with an intuitive UI.
I’ve used this service for 3 years over to companies and find the lack of native features of the app the biggest let down!You are unable to assign queues or column profiles, unable to navigate to customer accounts or other tickets other than ones assigned to you… without having to navigate to a safari browser and then it’s just a pain to navigate.
Totally half baked
BigJosh99
Infuriating to use - can’t create a new ticket in the app, it opens the browser, searching a users name pulls up their oldest tickets and to actually see their new ones you have to tap the name, which - you guessed it - also opens the browser. Half tickets missing from home page. Useless
App is useless
ludutu
You can’t see the ticket details. The worst is all tickets on hold or with suppliers are not available to see. Use only space on my phone.
Missed opportunity
RocketFox12
App is a complete missed opportunity. Limited features. Tired UI and no development. Pushes you to website for most features. Also can’t assign a ticket on here. It could be really useful but currently just use the app to get ticket notifications and nothing else.
- Intune App Protection is now supported. This requires API version 2.244+ and can be enabled in Advanced Settings.
- Updated the app logo and branding
- Minor bug fixes
Version 1.5.3
The developer, Halo Service Solutions Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Identifiers
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Provider
Halo Service Solutions Ltd
Size
41.8 MB
Category
Business
Compatibility
Requires iOS 17.0 or later.
iPhone Requires iOS 17.0 or later.
iPad Requires iPadOS 17.0 or later.
Mac Requires macOS 14.0 or later and a Mac with Apple M1 chip or later.
