The Halton Housing Customer App is the quickest and easiest way for customers to do all the little, but important things, anytime, anywhere – with just a few taps.

Use it to manage and pay rent, report repairs and problems in the local area, request permission for a pet or alterations to your home, and much more.

A not-for-profit organisation that owns and manages 7,000 affordable homes in the Cheshire towns or Runcorn and Widnes. More than just providing homes, Halton Housing’s aim is: Improving people’s lives

What’s New

Version 6.0.0

- Visual Redesign

Ratings and Reviews

1.6 out of 5
26 Ratings

26 Ratings

Gill Fairywings ,

Ms Gillian Walker

Terrible! It’s so frustrating! Would not accept any details, date of birth, NI, or passwords. Deleted and tried again twice! Rubbish!
On contacting Halton Housing by phone was told unless emergency ring back on Monday. The amount of people paying rent to you, surely you can have someone in to answer queues at the weekend!

justmil05 ,

App doesn’t work

This app has never worked well and now appears to not be working at all. When you click on app support here it takes you to an error 404 page not found website too so that’s useless

xSiobhan ,

Doesn’t work

This app has always been hit and miss, with repair requests not being submitted and since the redesign it’s not working at all. Then you try and call up and the advisors moan at you for not using the app. Please fix.

App Privacy

The developer, Halton Housing, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Sensitive Info
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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