On the busiest shopping day before christmas the app was unusable as was the web site. No holding page displayed just white screen. Now we get a ‘new’ app. No explanation or apology and two emails to them ignored. Vouchers sometimes take 15 mins to come through - not much help if you are buying in store and need fast responses. Perhaps the fault if the retailer but surely a better message could be shown in purchase history.

Firstly, you never know if you’ll be able to use the app when you need it. It wouldn’t allow me to purchase vouchers a few times despite having done it many times prior so it’s not a card issue. And a few days later, it works fine again-which is frustrating when you actually need to make the purchase at that moment. Don’t archive your vouchers. You’ll never see them again. There’s a function for you to view it but it’s a hit and miss. Will it show up? Maybe. Every time you refresh, different sets of old vouchers will show. I currently have not been able to log in for the past week. Says they can’t identify me and my company does not exist.

I have been using the Hapi app for a few years and have saved over £1700 food shopping and restaurant bills through the discounts available. There is also some very informative wellness advice and I have also accessed their EAP service which has been helpful. The customer service team have always been responsive have I needed to make contact. It is definitely worth signing up to.

The new version of the Hapi app is shocking in comparison to the original, often slow and with issues displaying your the desired brand you want to create a gift voucher for. But most recently constant issues with actually purchasing gift vouchers. I most recently tried to create a Lego and John Lewis voucher and was met with the voucher was unsuccessful. And that they’d taken a pending payment each time it wasn’t successful so I was massively out of pocket for a week as it took forever for the funds to clear back. Which meant I couldn’t sort a birthday present out in the end as my expendable funds were all tied up in pending payments... There’s also no info trail to confirm the transaction was unsuccessful after unless you take a screenshot.My partner has also ran into the same issue with funds being taken but no gift voucher. Which has led her to getting rid of the app.