Happy Not Perfect: Mind Gym 9+

This really works

I’d never meditated before I downloaded Happy Not Perfect - I didn’t even know if I could! I’ve now been using HNP every day for best part of 2 years. The “happiness workout” is a great tool to ease you in to using the app regularly, and I do it most days; other times I just choose a guided meditation at bedtime. My sleep is vastly improved, I cope better with difficult situations day to day, my breathing is better, and over time many of the guides and presenters have come to feel like friends. If I ever have to skip a day’s HNP, I really miss it. Definitely works for me, I’d recommend anyone who’s interested in meditation/mindfulness, or just feeling better about life, to give it a try.

Developer Response ,

Hello,

We are SO happy the app is working out for you! Thank you for a lovely review. Keep smiling :)

Team HNP

Watch out for massive subscription charge

I loved this app until the update that prevented free access to the happiness workout. Because I’d been finding it useful in managing my anxiety I decided to subscribe. However, what I didn’t realise was that I would have to pay for a year’s subscription in one go - that’s a lot of money. It’s also buried in the T&Cs that it’s not refundable even if you cancel. Considering this app claims to be intended to help those who are unhappy, anxious and/or stressed, I think it’s highly unethical not to make the nature of charges clear when you subscribe instead of offering people a free week and then stinging them. An unexpected charge like that would make anyone feel unhappy, anxious and stressed. And that’s before you even take into account the unfortunate fact that those with mental health issues are more likely to encounter financial hardship. The founder of this app says she wants to help make the world a better place, well this app isn’t a great start.

Developer Response ,

Hello,

Thanks for reaching out! We're sorry for your frustration. The app is free for a limited time and then a premium subscription is outlined on the paywall where you can choose monthly or annual payments. Also, it is possible to get a refund by filing a request at reportaproblem.apple.com, but it is 100% at Apple's discretion. We've actually added some content to the app which is free whether or not you have a paid subscription to help handle anxiety surrounding COVID-19 and we hope you will consider checking it out.

HNP Support

Good content. Bad user experience

I enjoy the app. Much more than head space. Which is why I paid around £70 for one years full access.

My problem with the app is as follows:

1. You cannot edit any of the entries as soon as you close the keyboard, meaning you cannot review what you have written. Another minor thing is, you cannot use emojis.

2. Users cannot open the app of there is no internet access. Your offline mode says some features may not work. The app does not open meaning nothing works. Why?

3. There is the option to download recordings to make them available offline, but you can only access these files if you have internet access. What is the point of telling us to download files to use offline of it doesn't work?

There are other issues, however, these are the essential ones that need to be fixed to give users a basic working app.

You have charged us each around £70 per person per year yet you do not seem have the basic functionality working. Can you tell us when these issues will be resolved? And what other improvements you will be making. Because at present, I have paid for an app which only works 50% of the time I want to use the app which is unacceptable. Especially as you promote an offline option.