Welcome to the new Hastings Direct app, which is packed full of features designed to take the hassle out of managing your insurance. You’ll find your policy details and insurance documents as well as contact numbers, claims tips and our live chat service all stored safely and securely in the app to access whenever and wherever you need them.
So, whether you want to manage your policy, need help if you’ve broken down or have to make a claim you can get the help you need, quickly.
MANAGE YOUR POLICY:
- One-click links to important information for your Hastings Direct, Premier, Essentials and YouDrive polices – quick access to your policy number, what you’re covered for, excesses and renewal date*
- Something changed? Update your car, address or add a new driver in a few easy steps*
- Need more information and hate rummaging through paperwork? Keep all your key documents in one place that’s accessible 24/7*
- Need to speak to us? Use our live chat feature during call centre hours
- Constantly forgetting passwords? Switch to Touch ID / Face ID or a 6-digit pin
- Get help when you need it most – Hit ‘click to call’ and you’ll connect directly to your breakdown provider
- Need to make a claim? Connect directly to the right colleague first time
- Got a query about an existing claim? Our app will help you find the answer
- Get in touch directly - Send important information to us via email
We’re working hard to release lots of exciting new functions to help make your life that little bit easier, so make sure you keep your app updated. If you’ve got any suggestions on how we can improve the app or if you require technical support, please email email@example.com.
Minimum Hastings Direct app requirements:
- Car customers only
- iOS 12.0 or newer
- Phone must not previously or currently be jailbroken**
*Customers with policies beginning with ‘H’ are automatically redirected to our mobile website to view or change their policy
**allowing root access to files which remove all restrictions from the phone
Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492).
To make your experience even better we've made a number of bug fixes and performance improvements.
Ratings and ReviewsSee All
I like the app as you can view documents and check your policy quickly and you can chat to advisers but the only 1 big issue for me is you can’t leave the screen to check the information they asked for or to go off the app whilst waiting for a reply or you totally loose the conversation, maybe the developer can sort this out? As would be really helpful, but that’s my only fault other than that the app is brilliant
Developer Response ,
Hi, thanks for leaving us your review. The latest version of the app has persistent live chat i.e. you can leave the live chat screen and when you return you can carry on the conversation. If this isn't the case, please can you email firstname.lastname@example.org so we can look into this for you.
iOS 13.1.1 issues
So I recently purchased the new iPhone 11 Pro, and downloaded the Hastings Direct App for my insurance (which I also only recently purchased). To log in there’s three steps or so, the email, your DOB and your password. Upon entering my password for my account (which I’ve checked is correct and I do have a registered account with them) the app displays “checking details” with the loading circle, and then crashes out to the home screen after about 2 seconds.
I have tried multiple attempts to investigate what could be causing the issue, trying with data instead of WiFi, enabling and disabling notifications for the app, etc... but it has made no difference so I have been presented with the conclusion that this is an issue with compatibility with iOS 13, as the app works fine in iOS on the iPhone X - so it is not the new display and unlikely to be the hardware.
Please can the Devs look in to this as I’d appreciate being able to use the app instead of having to load up the website every time I need to access my account.
It’s a shame because looking at the features of the app and the design it looks really well-done and not just an after thought unlike other companies.
Developer Response ,
Hi Oscar, thank you for your feedback. We're really sorry that you can't currently log in to our app. Our developers are investigating this bug and we thank you for your patience while we work on resolving this matter ~ Amber
Can’t see my policy
Despite calling them 4 times and doing an online chat 3 times, I still can’t see my policy when I log into my account. I can see the old one from previous years, but not the one which has just been renewed, so I cannot even check to see whether the policy is suitable or correct.
Each phone call took more than 45 minutes, and at the end of each one I was assured by the voice at the other end that this was now fixed and next time I logged in I would be able to see it. I cannot. I don’t know what else to do because there is no other way to contact them.
UPDATE. Still no policy online, just passed off with comments about how busy they are, and their developers are working on it. See all the other negative reviews with similar comments. Find another insurer, they don’t car once they’ve got your money.
Developer Response ,
I'm sorry to read about the poor experience you've had and I hope that some positive progress has been made since this review. If you do need any help regarding your online account, please contact us at email@example.com. We'll do all we can to help you.
- Hastings Direct Limited
- 58.5 MB
Requires iOS 12.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Unrestricted Web Access
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2020 Hastings Insurance Services Limited
Up to six family members will be able to use this app with Family Sharing enabled.