Welcome to the new Hastings Direct app, which is packed full of features designed to take the hassle out of managing your insurance. You’ll find your policy details and insurance documents as well as contact numbers, claims tips and our live chat service all stored safely and securely in the app to access whenever and wherever you need them.
So, whether you want to manage your policy, need help if you’ve broken down or have to make a claim you can get the help you need, quickly.
MANAGE YOUR POLICY:
- One-click links to important information – quick access to your policy number, key features detailing what you're covered for, excesses and renewal date*
- Something changed? Update your car, address or add a new driver in a few easy steps*
- Need more information and hate rummaging through paperwork? Keep all your key documents in one place that’s accessible 24/7*
- Need to speak to us? Use our live chat feature during call centre hours (Mon-Fri 8am-9pm, Sat 9am-5:30pm, Sun 10am-5pm)
- Constantly forgetting passwords? Switch to Touch ID / Face ID or a 6-digit pin
- Get help when you need it most – Hit ‘click to call’ and you’ll connect directly to your breakdown provider
- Need to make a claim? Connect directly to the right colleague first time
- Got a query about an existing claim? Our app will help you find the answer
- Get in touch directly - Send important information to us via email
We’re working hard to release lots of exciting new functions to help make your life that little bit easier, so make sure you keep your app updated. If you’ve got any suggestions on how we can improve the app or if you require technical support, please email firstname.lastname@example.org.
Minimum Hastings Direct app requirements:
- Car customers only
- iOS 10.0 or newer
- Phone must not previously or currently be jailbroken**
*Customers with policies beginning with ‘H’ are automatically redirected to our mobile website to view or change their policy
**allowing root access to files which remove all restrictions from the phone
Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492).
This update includes bug fixes
Ratings and ReviewsSee All
iOS 13.1.1 issues
So I recently purchased the new iPhone 11 Pro, and downloaded the Hastings Direct App for my insurance (which I also only recently purchased). To log in there’s three steps or so, the email, your DOB and your password. Upon entering my password for my account (which I’ve checked is correct and I do have a registered account with them) the app displays “checking details” with the loading circle, and then crashes out to the home screen after about 2 seconds.
I have tried multiple attempts to investigate what could be causing the issue, trying with data instead of WiFi, enabling and disabling notifications for the app, etc... but it has made no difference so I have been presented with the conclusion that this is an issue with compatibility with iOS 13, as the app works fine in iOS on the iPhone X - so it is not the new display and unlikely to be the hardware.
Please can the Devs look in to this as I’d appreciate being able to use the app instead of having to load up the website every time I need to access my account.
It’s a shame because looking at the features of the app and the design it looks really well-done and not just an after thought unlike other companies.
Developer Response ,
Hi Oscar, thank you for your feedback. We're really sorry that you can't currently log in to our app. Our developers are investigating this bug and we thank you for your patience while we work on resolving this matter ~ Amber
Can’t see my policy
Despite calling them 4 times and doing an online chat 3 times, I still can’t see my policy when I log into my account. I can see the old one from previous years, but not the one which has just been renewed, so I cannot even check to see whether the policy is suitable or correct.
Each phone call took more than 45 minutes, and at the end of each one I was assured by the voice at the other end that this was now fixed and next time I logged in I would be able to see it. I cannot. I don’t know what else to do because there is no other way to contact them.
UPDATE. Still no policy online, just passed off with comments about how busy they are, and their developers are working on it. See all the other negative reviews with similar comments. Find another insurer, they don’t car once they’ve got your money.
Developer Response ,
I'm sorry to read about the poor experience you've had and I hope that some positive progress has been made since this review. If you do need any help regarding your online account, please contact us at email@example.com. We'll do all we can to help you.
Very dated. You can’t track claims with the app, you have to go via the web portal.
The overview of your policy is contradictory; the app says one thing, the policy documents say the other.
I’ve had a false allegation against my policy and I’m still waiting on ANYTHING IN WRITING from Hastings, all comms are done over the phone and nothing in writing to say they are on the matter. I have called twice; I’ve emailed about three times and I’ve still had nothing to confirm they have the info and looking into the matter. They insist you use my account via this app, where there is no notification centre so you cannot track or edit communications about an existing claim.
I’m completely in the dark. At the moment, I wouldn’t recommend Hastings as an insurer and this app just adds to the frustration. Over priced, kids over the phone who don’t seem to know what they’re doing; & very little to no communication from Hastings to the customer - pandemic or not, basic comms would be nice for the price I paid for my insurance especially for a company that apparently has over 5,000 staff.
An email notification receipt to say a claim email was received their end? You don’t even get that!
Developer Response ,
Hi, I'm sorry if you were unhappy with the service and haven't received any communication regarding your claim. So we can look into this for you, please email us at firstname.lastname@example.org with your policy number, full name and date of birth and we'll do our best to help. ~Elle
- Hastings Direct Limited
- 56.7 MB
Requires iOS 10.0 or later. Compatible with iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE (1st generation), iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPad Air, iPad Air Wi‑Fi + Cellular, iPad mini 2, iPad mini 2 Wi‑Fi + Cellular, iPad Air 2, iPad Air 2 Wi‑Fi + Cellular, iPad mini 3, iPad mini 3 Wi‑Fi + Cellular, iPad mini 4, iPad mini 4 Wi‑Fi + Cellular, iPad Pro (12.9‑inch), iPad Pro (12.9‑inch) Wi‑Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7‑inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5‑inch) Wi‑Fi + Cellular, iPad (6th generation), iPad Wi‑Fi + Cellular (6th generation), iPad Pro (11‑inch), iPad Pro (11‑inch) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (3rd generation), iPad Pro (12.9‑inch) (3rd generation) Wi‑Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi‑Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi‑Fi + Cellular, iPad (7th generation), iPad (7th generation) Wi‑Fi + Cellular, iPad Pro (11‑inch) (2nd generation), iPad Pro (11‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (4th generation), iPad Pro (12.9‑inch) (4th generation) Wi‑Fi + Cellular and iPod touch.
- Age Rating
- Unrestricted Web Access
- © 2020 Hastings Insurance Services Limited
Up to six family members will be able to use this app with Family Sharing enabled.