iPhone Screenshots


Welcome to the new Hastings Direct app, which is packed full of features designed to take the hassle out of managing your insurance. You’ll find your policy details and insurance documents as well as contact numbers, claims tips and our live chat service all stored safely and securely in the app to access whenever and wherever you need them.

So, whether you want to manage your policy, need help if you’ve broken down or have to make a claim you can get the help you need, quickly.


- One-click links to important information for your Hastings Direct, Premier, Essentials and YouDrive polices – quick access to your policy number, what you’re covered for, excesses and renewal date*
- Something changed? Update your car, address or add a new driver in a few easy steps*
- Need more information and hate rummaging through paperwork? Keep all your key documents in one place that’s accessible 24/7*
- Need to speak to us? Use our live chat feature during call centre hours
- View your car, home, van and bike policies all in one place
- Constantly forgetting passwords? Switch to Touch ID / Face ID or a 6-digit pin
- Stay safe - Customise security features and read our privacy policy


- Get help when you need it most – Hit ‘click to call’ and you’ll connect directly to your breakdown provider

- Need to make a claim? Use the app to register a claim
- Got a query about an existing claim? Our app will help you find the answer
- Get in touch directly - Send important information to us via email

We’re working hard to release lots of exciting new functions to help make your life that little bit easier, so make sure you keep your app updated. If you’ve got any suggestions on how we can improve the app or if you require technical support, please email mobileappsupport@hastingsdirect.com.


Minimum Hastings Direct app requirements:

- iOS 12.0 or newer
- Phone must not previously or currently be jailbroken**

*Customers with policies beginning with ‘H’ are automatically redirected to our mobile website to view or change their policy
**allowing root access to files which remove all restrictions from the phone

Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492).

What’s New

Version 3.6.0

To make your experience even better we've made a number of bug fixes and performance improvements.

Ratings and Reviews

4.6 out of 5
54.3K Ratings

54.3K Ratings

shannon98xo ,

Can be glitchy

I use the the Youdrive function as a new driver, after some initial confusion over the tab not recording my journeys, we eventually got the thing to work and was excited to be able to see my driving scores after each journey. However, even after pairing the tab correctly, having several recorded journeys recorded, I found that a number have been recorded as “phone not present” when it has in fact been present (Bluetooth enabled, paired with tab etc). Also the app regularly logs me out, keeps asking for permissions that I’ve already enabled, and this means that when I get home from a journey to check my trip it hasn’t registered at all?!
It can be very frustrating when it doesn’t work properly and you are just trying to keep an eye on how your doing as a new driver!

Developer Response ,

Hi Shannon,

Sorry to hear you’re having trouble sharing driving data. It sounds like there might be some additional settings we can talk through with you, as some devices occasionally need a bit more guidance than others. Please send your details through to socialmedia@hastingsdirect.com and we can get someone to contact you.


JoA9876 ,


I eventually got the app to pair with my phone after many attempts, and it seems to be working.
I have also added my husband and daughter to my insurance so that they can drive my car. The instructions direct me to ‘Simply select passenger status’ if I’m a passenger in the car, but I can’t find anywhere on the app that allows me to do this.
I’ve spent the past 30+ minutes going through every option in settings as well as in the ‘my vehicle’ section, and trying to find something on the help centre which also unhelpfully says ‘“simply” select passenger status’. It’s NOT simple at all.
I’m reasonably tech-savvy but I’ve had someone else to look at this too to see if it’s actually me missing something obvious, and they couldn’t find it either.
The Hastings Direct help line are ‘too busy’ to speak to anyone on ‘non-urgent’ matters, and have been for the last few days, so I’ve had to resort to a negative app review as a last resort. My experience so far of Hastings Direct is that customer service is lacking. Really hoping I don’t have to make a claim, and on this experience I’ll be moving to another insurer asap.

Developer Response ,

Hi there, so sorry to hear this. You can raise a complaint here: https://www.hastingsdirect.com/about-us/customer-complaints.shtml. Once the complaint has been raised, we will be in touch after 2 working days and have up to 8 weeks to resolve the complaint in line with the regulators guidelines. If there is anything we can improve on to make your experience better or further assist you, please visit https://www.hastingsdirect.com/help/.- Aadam

Gilesnova4 ,

Why can’t I access my account!!

I have had issues seeing my car details on the app for months. Now I can’t even see anything in my account without the app saying “we have an issue, please try again later”. Things are getting worse rather than better.

Went back to my account through the website and found updated info on this problem. My password is now not recognised correctly because it contains special characters. This being a Hastings Direct server issue that has manifested since I setup my account. It would have been helpful if the app highlighted this issue. So from 1 star to 4 stars.

Developer Response ,

Hi Giles, I'm very sorry to hear that's the case and for any inconvenience caused. Can you please try either updating the app or uninstalling and reinstalling the app? If the issues persists, please contact us on mobileappsupport@hastingsdirect.com to review this for you. ~Lillie

App Privacy

The developer, Hastings Direct Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Location
  • Usage Data
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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