Headout: Travel Ticket Booking 12+

Detailed information about each experience, including opening hours, location, and directions, making it easy to plan your trip.

I don’t understand how the review becomes so high. I paid money and couldn’t go because their number to the operator is incorrect. I booked a tour to Girona and Figueres. I wanted to join directly in Girona and not at the meetup point at Barcelona. So I called the numbers of the tour operator they provided- all of them were either non- existent or incorrect. I called their Madrid office who knew nothing about the one in Barcelona even the number. I was unable to join the tour even I paid 70+ euro! So I called the customer service of this app. The girl had a very bad attitude and said I should be patient in waiting for a decision if I can get my money back. Wait, it’s your problem not connecting me to the operator! I have e the 100% right to claim a refund! Even if I am present in Barcelona- what if I couldn’t find the tour group? Without a right number, how can anyone join the tour? Isn’t this a scam- just put a schedule there to make people join - and people can’t join because the number is incorrect? And they avoid to give a refund? The customer service is even having a nasty attitude to serve? The most ridiculous tour agency experiences for me ever! How can other reviews be so good??

This is a horrible middle man company. I booked a cruise/van gogh museum package for Amsterdam, and while reading their site they say they have a zero amendment/cancellation policy, but their website is severely vague and unclear. It clearly states That in the following steps you will choose your cruise time and museum time. But you don’t. You choose a 3 hour time slot. But it’s never clear when the cruise is and when you museum slot it. I contacted customer service twice and was told my museum entrance time was 11am, when it says on their website in black and white that you are not able to enter the museum until 1pm and later. I can’t get a cear reason why this is, it is contradictory to what they are now saying. And of course there is no cancellation. How convenient that they offer an 11am slot to a museum that doesn’t let you in at 11. I will be fighting this with my credit card company. This sounds like a huge scam. Do not book from these people or people like them. Go directly to the museum. Never ever use a third party. Their customer service is an absolute joke. I am booking this a month in advance by the way, not the day before. Never again.