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Description

Healthera is an NHS recommended repeat prescription app. Order and track your repeat prescriptions online and enjoy the guaranteed, fast delivery service from today!

Link to your GP and your local trusted pharmacy to manage your whole family’s prescription medicine conveniently and effortlessly, for free.

Download now to benefit from automatic reminders, pharmacy booking services, and more.


=== What is Healthera? ===


Repeat Prescriptions
- Order your prescriptions digitally with your own GP surgery (or NHS POD). A top NHS pharmacy of your choice will take care of the rest.

Fast Track Prescription service
- We have officially expanded our popular Fast Track prescription ordering service to all - GP practices using TPP SystmOne and EMIS
- Patients will be able to input a linkage key in the app and sync their repeat medicines.

New Guaranteed Prescription Delivery Service (subject to your pharmacy opting in)
- Have prescription drugs delivered to your door at a time you choose
- Make use of a unique, fast and reliable service
- Utilise the fastest prescription delivery in the UK

Pharmacy Medication Consultation
- Traveling abroad? Need a flu vaccination? On a new medication? Just tap on a pharmacy.
- Book a free session on our calendar to sit down with your pharmacy. Our medical team rigorously selects pharmacies near you to provide you with top medication services.

Quick Message to your Pharmacy
- Not sure how to take your medication, or feeling uneasy about any side effects? Instead of waiting for a GP appointment, send a quick message to your pharmacy.

Medication Reminders
- Scan your prescription barcode on your medication package, set up reminders to know when to take and order your prescription.

Manage your dependents
- You can add dependents and manage their prescriptions.

Leave Feedback for Your Pharmacy
- When you receive your order, you will have the option to provide feedback on your experience within the Healthera App. You can leave an overall rating and specify what you liked about the service.

Recommended by the NHS Apps Library
https://www.nhs.uk/apps-library/healthera/


=== FAQ ===


Q: Can I order prescriptions on behalf of my children or elderly parents?
A: Yes! Go to the Profile tab and it should be self-explanatory to add a dependent.

Q: Will you work with my GP?
A: Yes. Healthera works with ALL NHS GP’s in England, Wales, Northern Ireland, and doctor practices in the Republic of Ireland.

All your prescription requests will be sent to and approved by your own GP.

Q: If I already order my prescriptions directly with my GP, do I still need your app?
A: Yes, you can still order from your GP; the improvement is now that your pharmacy will tell you when your medication is ready to collect or be delivered, and resolve any issues on behalf of you with your GP.

You can also get free medication advice from the pharmacy with 24/7 in-app messaging. Healthera is also a smart medication reminder.

Q: What if my pharmacy is not with Healthera?
A: Any NHS pharmacy on the app is authorised to dispense your prescription medication. We recommend choosing the nearest pharmacy on the map that covers your area for delivery.

If you don’t see any pharmacies nearby, not to worry. There’s a button that tells us to find a pharmacy that can hand deliver to you!

Q: Is my personal information safe?
A: Healthera has gone through a rigorous assurance process with NHS Digital and NHS England and is GDPR compliant.

Q: How does Healthera make money if this app is free for me?
A: The app is completely free for you and only paid for by pharmacies who want to provide you with excellent prescription medication services.

Download Healthera today to access services and order repeat NHS prescriptions from your local, trusted pharmacy. With Healthera, prescriptions are brought to you and your family, conveniently and effortlessly.

What’s New

Version 10.4.5

Click and Collect is now available from your local pharmacy! You can pre-order health and beauty essentials from your pharmacy via the Healthera App, and pick them up when they're ready for collection.

Ratings and Reviews

4.7 out of 5
20.5K Ratings

20.5K Ratings

Brad112999 ,

Ordering

I am not one for leaving reviews but I feel compelled to over this service.
It’s not as good as other APPS with its communication or service.
Last order was at preparing stage for over 10 days no communication as to why, I was expecting it delivered via Royal Mail like my previous app but no I have to collect it from the Pharmacy. No major issue but when I used the message option via the app they couldnt explain why it was being preparing for 10 days, they told me to contact the Pharmacy . When I contacted them via the app I was I was told they don’t take messages via the app. I had to phone them and collect my drugs.
Disappointing as the ECHO app was much better, sadly this is no longer supported by my surgery! So I am stuck with poor communications and poor service. Glad I am not an elderly person using this service. Let’s hope it gets better very poor start!

Developer Response ,

Hi, we are sorry that you faced an issue. Could you please share a bit more information with us at hi@healthera.co.uk so that we can get in touch with you and resolve the issue.

Mr Infodog ,

Flexibility Issues

The App is a great concept but have found the rules for ordering are too prescriptive! If items are ordered outside of the prescribed window, the Computer or somebody says No! You do not find this out until collection time when it needs to go through the whole ordering process again. Eg: I ordered 2 Freestyle Libra sensors a few days early because a failure 4 days before the normal repeat date. By the time I find out it was not approved, it was too late and had to purchase one for £50. The concern is that we are eligible for 26 a year so it should be managed on that basis rather than a few days out over a month. The same applies if any order is placed early because I would be away at normal renewal time. Previously, when ordered via the Surgery web site, each medication could be ordered a number of times before review and not strictly by date. This provides a Service more suitable for the Practical needs of patients. This system is inflexible and is suited to bureaucratic needs and not for the people it’s there to serve. Fix that and it will be 5 Stars! From personal experience expressed by others, this is a general issue that people may not be bothered or able to raise with you. Hope this helps with improving the experience using this App

Developer Response ,

Thank you so much for your feedback! You are able to change how often you need your medication, and are able to request for an earlier prescription as well, with a note to your GP to state why. We apologise that this wasn't clear, and will be looking at ways to improve this. In the meantime, please do email us at support@healthera.co.uk so we can address these issues in more detail.

Quiksilver666 ,

Pointless

Total waste of time. Not for the first time I’ve been waiting longer than necessary for my prescription; but, we are in the middle of a pandemic I hear you say! So, I ordered my prescription over a week ago (leaving time for the slowed down version of it being issued), I received a message on Monday morning to say my prescription had been rejected; I phoned the pharmacy, and was told everything was in hand, but, they were clearing previous requests. Wednesday evening I checked my GP’s website to find out if the prescription had been issued, nope, not issued! I phoned the GP yesterday morning to find no request had been made for my medication. After speaking with the pharmacy and them blaming the GP for not issuing the script, I informed the person that it was in fact the pharmacy’s fault as they had not even requested the medication - change of tune then. So, the inconvenience of going to my surgery to drop in the repeat and then queuing up to collect is now a burden I am prepared to bear as it will be a darn sight quicker than numerous calls to the pharmacy and GP to ascertain what the heck is going on and to identify where in the world my medication actually is! Pointless app! With the app - 8 days to get my prescription; without the app - 2 to 3 days.

Developer Response ,

I am really sorry for the inconvenience, and the stressful experience. So we can look into what caused this communication - could you please send your details and that of the pharmacy to support@healthera.co.uk?

App Privacy

The developer, HEALTHERA LTD, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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