Healthera NHS Prescription App 12+

Pharmacy Prescription Service

HEALTHERA LTD

Designed for iPad

    • Free

Screenshots

Description

Healthera is an NHS recommended repeat prescription app. Order and track your repeat prescriptions online and enjoy fast service from approved local pharmacies across the UK - for both home delivery and collection.

Link to your GP and your a trusted pharmacy to manage your whole family’s prescription medicine conveniently and effortlessly, for free.

Download now to benefit from automatic medicine reminders, pharmacy booking services, prescription ordering, pharmacy messaging, and more.


=== What is Healthera? ===


Repeat Prescriptions
- Order your prescriptions digitally with your own GP surgery. A top NHS approved pharmacy of your choice will take care of the rest.

Prescription Tracking Service

- You can track the progress of your prescription by seeing what stage your selected pharmacy has set your order to. This makes knowing when your prescription will be ready for collection or delivery much more relaxing.

New Guaranteed Prescription Delivery Service (subject to your pharmacy opting in)
- Have prescription drugs delivered to your door at a time you choose
- Use the biggest network of pharmacies in the UK for home delivery


Pharmacy Services
- Traveling abroad? Need a flu vaccination? On a new medication? Browse all the services your local pharmacy offers.


Quick Message to your Pharmacy
- Not sure how to take your medication, or feeling uneasy about any side effects? Instead of waiting for a GP appointment, send a quick message to a trusted pharmacist. It's much quicker!

Medication Reminders
- Never forget to take a medicine again - set up reminders to know when to take and order your next prescription.

Manage your dependents
- You can add dependents like members of your family to your account and manage their prescriptions for them too.

Leave Feedback for Your Pharmacy
- When you receive your order, you will have the option to provide feedback on your experience within the Healthera App. You can leave an overall rating and specify what you liked about the service.

Healthera is approved by the NHS and fully integrated with NHS Login.


=== FAQ ===


Q: Can I order prescriptions on behalf of my children or elderly parents?
A: Yes! Go to the Profile tab and it should be self-explanatory to add a dependent.

Q: Will you work with my GP?
A: Yes. Healthera works with ALL NHS GPs in England, Wales, Northern Ireland, and doctor practices in the Republic of Ireland. We also work with pharmacies and multiple surgeries in Scotland.


Q: What if my pharmacy is not with Healthera?
A: Any NHS pharmacy on the app is authorised to dispense your prescription medication. We recommend choosing the nearest pharmacy on the map that covers your area for delivery.

If you don’t see any pharmacies nearby, not to worry. There’s a button that tells us to find a pharmacy that can hand deliver to you!

Q: Is my personal information safe?
A: Healthera has gone through a rigorous assurance process with NHS Digital and NHS England and is GDPR compliant.

Q: How does Healthera make money if this app is free for me?
A: The app is completely free for you and only paid for by pharmacies who want to provide you with excellent prescription medication services.

Download Healthera today to access services and order repeat NHS prescriptions from your local, trusted pharmacy. With Healthera, prescriptions are brought to you and your family, conveniently and effortlessly.

What’s New

Version 12.1.6

Updated: Get help on the app more easily. We've made improvements to our customer support options so you can get in front of the right person quickly.
Updated: Simplify your first prescription order. Following recent testing and feedback, we've made the order journey for first time prescriptions easier to complete.
Updated: Improvements made to the electronic GP linkage system.

Ratings and Reviews

4.7 out of 5
25.7K Ratings

25.7K Ratings

Brad112999 ,

Ordering

I am not one for leaving reviews but I feel compelled to over this service.
It’s not as good as other APPS with its communication or service.
Last order was at preparing stage for over 10 days no communication as to why, I was expecting it delivered via Royal Mail like my previous app but no I have to collect it from the Pharmacy. No major issue but when I used the message option via the app they couldnt explain why it was being preparing for 10 days, they told me to contact the Pharmacy . When I contacted them via the app I was I was told they don’t take messages via the app. I had to phone them and collect my drugs.
Disappointing as the ECHO app was much better, sadly this is no longer supported by my surgery! So I am stuck with poor communications and poor service. Glad I am not an elderly person using this service. Let’s hope it gets better very poor start!

Developer Response ,

Hi, we are sorry that you faced an issue. Could you please share a bit more information with us at hi@healthera.co.uk so that we can get in touch with you and resolve the issue.

Mr Infodog ,

Flexibility Issues

The App is a great concept but have found the rules for ordering are too prescriptive! If items are ordered outside of the prescribed window, the Computer or somebody says No! You do not find this out until collection time when it needs to go through the whole ordering process again. Eg: I ordered 2 Freestyle Libra sensors a few days early because a failure 4 days before the normal repeat date. By the time I find out it was not approved, it was too late and had to purchase one for £50. The concern is that we are eligible for 26 a year so it should be managed on that basis rather than a few days out over a month. The same applies if any order is placed early because I would be away at normal renewal time. Previously, when ordered via the Surgery web site, each medication could be ordered a number of times before review and not strictly by date. This provides a Service more suitable for the Practical needs of patients. This system is inflexible and is suited to bureaucratic needs and not for the people it’s there to serve. Fix that and it will be 5 Stars! From personal experience expressed by others, this is a general issue that people may not be bothered or able to raise with you. Hope this helps with improving the experience using this App

Developer Response ,

Thank you so much for your feedback! You are able to change how often you need your medication, and are able to request for an earlier prescription as well, with a note to your GP to state why. We apologise that this wasn't clear, and will be looking at ways to improve this. In the meantime, please do email us at support@healthera.co.uk so we can address these issues in more detail.

Quiksilver666 ,

Pointless

Total waste of time. Not for the first time I’ve been waiting longer than necessary for my prescription; but, we are in the middle of a pandemic I hear you say! So, I ordered my prescription over a week ago (leaving time for the slowed down version of it being issued), I received a message on Monday morning to say my prescription had been rejected; I phoned the pharmacy, and was told everything was in hand, but, they were clearing previous requests. Wednesday evening I checked my GP’s website to find out if the prescription had been issued, nope, not issued! I phoned the GP yesterday morning to find no request had been made for my medication. After speaking with the pharmacy and them blaming the GP for not issuing the script, I informed the person that it was in fact the pharmacy’s fault as they had not even requested the medication - change of tune then. So, the inconvenience of going to my surgery to drop in the repeat and then queuing up to collect is now a burden I am prepared to bear as it will be a darn sight quicker than numerous calls to the pharmacy and GP to ascertain what the heck is going on and to identify where in the world my medication actually is! Pointless app! With the app - 8 days to get my prescription; without the app - 2 to 3 days.

Developer Response ,

I am really sorry for the inconvenience, and the stressful experience. So we can look into what caused this communication - could you please send your details and that of the pharmacy to support@healthera.co.uk?

App Privacy

The developer, HEALTHERA LTD, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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