Healthier Together 17+

Brilliant app!

I’ve been using this for a year now. Every time I put message into the app my children get a same day appointment. Usually I get a phone call within an hour or 2 saying come in. You need to know how to work around it. If you click any of the red symptoms you won’t get an appointment ofcourse as there urgent. But if you clicked “other” at the bottom of the illness lists, no to the red symptoms, then on the orange symptoms at the bottom there’s a option “my childs getting worst and I’m worried”. That’s the best option to click if your concerned about child illness and need an appointment. That’s helped me get same day appointments for child ear infections, chest infections etc. Once you get the hang of it, it’s a brilliant app that prioritises children! Highly recommend to every parent.

Great for my children

We’ve used the app now a couple of times as my GP suggested before contacting for an appointment. Each time it’s directed to where I can get the best support, not always my GP. The website is even better, a wealth of information.

Needs some work

Just downloaded, able to register with ease. Used the symptom checker as advised by community midwife, movement concerns only lead to a piece of text information, so used the 111 online symptom checker… that then advised to call the labour line!? Having spoken to another midwife on the labour line she advised it was the community midwife line I needed to call. So gone round the houses… and my first phonecall without using the app was correct in the first place. A shame I was still directed to the app tbh.
I tried to share this feedback in the app feedback section but the feedback section isn’t loading, hence sharing on here. I appreciate the feedback is needed for the necessary tweaks to be made.

Developer Response ,

Thank you for taking the time to feedback. The information on the Healthier Together app reflects regionally agreed pathways of care. Reduced baby movement under 24 weeks does not require additional follow up with a health professional. If you experience reduced movement if over 24 weeks pregnant, the app will signpost you as appropriate.

We will be adding an interface to enable users to send us direct feedback very soon. Hope this helps to address your concerns and you can update your rating in the future based on your renewed experience.