Helpling Partner is the app for service providers working with the Helpling platform to receive and manage cleaning jobs easily via smartphone. Whether at home on the sofa or on the way to your next job, you can manage your business anytime and anywhere. With the notification function, you receive live updates about your jobs on the go.
The app is available for cleaners working with Helpling in France, Germany, Netherlands, Italy, United Kingdom, Ireland, Singapore, Switzerland and Australia.
••• FEATURES •••
+ Manage Your Appointments: Choose to accept new bookings and change requests from existing customers.
+ Payments and Transfers: Claim payment for completed jobs and view previous payments
+ Live updates about your jobs - including reminders about upcoming jobs and notifications of changes to any jobs.
+ Push customer notifications: you can now be notified about new customers by receiving push notifications. Click on the notification to see more information about the new customer in the app and respond quickly and easily from the app without using your SMS quota.
+ Chat feature: you can now chat with your customers directly from the app. Introduce yourself to new customers, ask questions about the booking and build better relationships by keeping the conversation flowing.
+ Calendar View: See all your confirmed jobs and job offers in the calendar view, including customer address, to help you manage your schedule.
+ Maps Integration: Individual job overviews contain a map with the customer location, to help you navigate between jobs.
+ Potential cleaners can now upload documents via app.
For any questions about the Partner App, please go to https://www.helpling.co.uk or write an email to email@example.com.
- The app will open quicker, and pages will load faster
- Improved various features
- Addressed known issues
Ratings and Reviews
Good company, app not so great.
I like the concept. I don’t get many offers though and when I do, by the time I get to the app - usually within the hour, someone has beat me to it.
The app seems very outdated / basic, I’ve fed this back several times.
I just hope Helpling check all the details of the customer the same way they check the details of the cleaner. I’ve had some untruthful / weird acting customers before. I’ve later found that their review name has changed to Account Terminated, so that May suggest not.
They’ve also increased the payout times. You used to get paid on a Wednesday for a clean you did on Saturday. Now it’s the following Saturday or even the Monday after that.
I also once had an issue with a customer who’s payment failed and Helpling had no way of obtaining the payment from them. They should authorise the amount of the clean then take it on completion of the clean.
If that customer had decided not to pay or continued to have no funds (I think that was the issue), then I probably wouldn’t have been paid to this date.
I do think Helpling take way too much commission for one off cleans though. I’ve now turned them off. Helpling take almost 60% of my the one off clean fee which I don’t think it’s fair.
All in all, it’s a good company. Perhaps you need to live in certain areas to get a steadier stream of customers. It can be a good part time income.
payment not received
I worked 7 hours for a client, and she did not make the payment. When I complained to the helpling she simply did nothing and didn't even pay me for the hours worked. Helpling intermediates our work and should be responsible for that. Helpling only cares about winning, it doesn't matter for service providers.
Stay clear of these people *SCAM*
Stay clear seems like a scam, i completed a three hour clean for my first job on the 8th of April and have yet to receive payment for this job. Helping have been no help at all the communication is really bad, they say they will call you back but never do. I will be making a complaint to the ombudsman as this is not acceptable.
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- Helpling GmbH
- 68.8 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with the Apple M1 chip.
- Age Rating
- © 2021 Helpling GmbH
Up to six family members will be able to use this app with Family Sharing enabled.