Hilton Honors: Book Hotels 4+

This was my first stay after the hotel opened after lockdown. On my first arrival I was suddenly filled with confidence by the new covid protocols employed by the hotel. The misting booth on arrival, temperature check and distancing protocols. I felt very safe and happy with the new environment. The room had been sanitised and even the television remote had a cover stating that it had be sterilised. I have stayed at this hotel many times in the past three years and my stay this time felt no different than the pre covid times. Knowing that my safety and hygiene were safeguarded by the staff at the Hilton. I have booked for a four night stay in two weeks time. I was really impressed with everything that the manager and staff had done to make my stay safe and enjoyable. I wouldn’t hesitate to recommend anyone to use this great hotel and the peace of mind it gives all guests. Well done Hilton Garden !

We stayed at the Hilton in a day room on our way back from a holiday and I have to say it was a fantastic hotel.

We were supposed to only have the room from 0900 until 1700 but arrived in on an early flight and they let us check in at 0720 , the room was lovely and modern the beds were really comfortable, everything that would expect from a high end Hotel but for a fraction of the price.

We loved it so much we have just chosen to fly out of Birmingham instead of Gatwick as it is all just so much of a more pleasant experience without costing a fortune , love it

I arrived after 2am at Leiden Garden Inn Hotel owing to delayed travel from UK on Eurostar and onward travel to Leiden Centraal and subsequent walk to the Hotel. The staff checked me in with the usual warm welcome and a couple of Sparkling Waters (I stay here a lot and am a Diamond Member). I noticed on check-out I had been charged for a 'no show' for the first night. The desk staff promised to correct the issue and speak directly to HH to get the billing corrected. To cut a long story short, nothing happened, HH credited me 2 nights instead of 3. HH and the Hotel flatly refused to talk to each-other and resolutely refuse to credit 3 nights despite me staying and paying for 3 nights. Lazy complacent management on both HH and Hotel sides - apparently this global business is controlled by computer algorithms not people anymore. If they don't care about Diamond Members, god knows how they deal with their other customers. Very Sad. I've wasted hours on phone and emails and been made to feel that this is somehow my fault. I'll be staying at other hotel chains from now on.