Holafly: eSIM Travel & Data 4+

The holafly experience

Hello, I’ve used your service many times now and once up and running it’s excellent.
I’ve had a few issues loading the eSIM but your customer service is also very good.
I have the app on my iPhone and don’t think it is very good, format is wrong and trying to purchase through the app was impossible, needed 20 days in Asia but the app wanted to charge £420.
Also, it would be fantastic if you could just download an eSIM to the app in your original country then have a dedicated activate button for the country your travelling in.

Excellent - Does exactly as advertised

I’m not really one to write app reviews but couldn’t not give this company its praise. As an EE UK customer, the prices to roam data in Turkey are borderline criminal (£9 per day for a measly 500MB) so I came across this app to get a data eSIM.

As soon as I landed, I turned the line on and started roaming data on the travel sim. It worked perfectly everywhere I went and the speeds were great. I didn’t get any 5G, but that’s simply because 5G in Turkey isn’t really established yet unless you’re in the major cities, so not much anyone can do about that. Having said that, the 4G/LTE signal was superb. It was fast, and never dropped even when I was in the Fethiye mountains. Was easily able to stream live sport on my phone as well which impressed me. Normal stuff like social media and emails was an effortless breeze.

If anyone is on the fence on considering using a travel sim from this company, I would urge you to get off it! £23 for a week of fast unlimited data was a very worthy purchase and put my mind at ease. Far cheaper than using EE abroad for sure. Will be buying another one when I head to the UAE in November.

Waste of money and such poor custom service.

I recently had a rather frustrating experience with Holafly while traveling to Thailand. I purchased their eSIM for internet access, but unfortunately, it didn't work at all. After trying to resolve the issue, I reached out to their customer service, but it took them ages to respond. By the time they finally sorted things out, I had already lost three days of service, which was incredibly disappointing.
When I asked for compensation for those unused days, they flatly refused, claiming they couldn't do that. It felt like a complete rip-off, especially since I ended up paying £16 for just two days of connectivity. I also requested a refund for the days I couldn't use, but all I received was a vague response saying they were
"looking into it." Their customer service was utterly lacking, and I felt completely ignored.
Overall, I wouldn't recommend Holafly based on my experience. It was frustrating to feel like I was taken advantage of, especially when I needed reliable internet while traveling. If you're considering using their service, just be cautious and perhaps look for alternatives that have better customer support and reliability.

Developer Response ,

We apologize for the frustrating experience you had with our service. We strive to provide a seamless experience for all our customers and are sorry to hear that we fell short in your case. Thank you for sharing your feedback, and we will take your comments into consideration to improve our services in the future. Please share your order number to experience.reviews@holafly.com. We’ll make sure this get resolved.