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Description

Get help, use your cover, contact HomeServe and more...

The HomeServe app is designed to let customers get help and use their cover from the convenience of their smartphone. Download for free and keep the app stored on your smartphone for peace of mind and should something go wrong, you can view your policy coverage, make a claim (we explain below who can use the app to make a claim) and call us directly in just a few clicks. It's packed with engineer hints and tips too, to help keep your home running smoothly. With the HomeServe app you can:

• View your product details
• Make a claim
• Call us in one click
• View handy hints and tips
• See our latest offers

Who can use the app?

• Customers who hold one or more active policies with us
• Customers who are homeowners

We're working hard to develop the app for customers with landlord policies. If you've got a query about your landlord policy, just call 0800 247 999*

Who can use the app to make a claim?

You can make a claim using the app if you hold:

• A plumbing, drainage, water supply pipe, gas or electrics policy
• A homeowner policy
• A policy that covers a house  (not a flat/apartment)
• A policy that has no excess amount payable when making a claim

Don't worry if you need to make a claim for flats and apartments or hold a policy that carries an excess, just call 0800 247 999*

How to get started

Once downloaded, you'll be able to link your HomeServe account by entering your product details. You’ll be able to add a 4 digit PIN or enable Touch ID for added security on subsequent app logins.

Multiple products

If you have multiple products with HomeServe and can't see them all when you're logged into the app, you can try logging in with your individual policy numbers to see them all.

Having problems?

If you’re having problems using the app or want to give us some feedback visit www.homeserve.com/uk/contact-us

Please include:

• A brief description of the problem
• Which device and version of the operating system you’re using
• Any feedback or suggestions for how we could improve your app experience

Terms and Conditions

By downloading our app you are agreeing to be bound by our terms and conditions of use and we advise that you read these carefully once you have downloaded the app. If you do not agree to them please do not continue to use the app.

*Calls may be recorded for quality control and training purposes. Calls to 0800 numbers are free from landlines and mobile phones, and will not be taken from your mobile phone inclusive minutes.

What’s New

Version 2.3

This app has been updated by Apple to use the latest Apple signing certificate.

You can now update your contact details in the app, including your email address and phone number.

We’d love to hear what you think of the HomeServe app. Please share your feedback by leaving us a review or emailing hgbapp@homeserve.com.

Ratings and Reviews

2.1 out of 5
48 Ratings

48 Ratings

Neil C Hughes ,

Poor digital experience

Spent 40 mins on chat to book a boiler service. Had to painfully re-authenticate name, postcode, account etc despite coming from the app where I had logged into my account.

45 mins later, still no service booked and have to wait for a call from another planning team. App is a time sucking waste of time.

Edsssss ,

Not good enough

Unable to change the claim and had to call to change, but the app doesn’t update the change information. Need to be linked and updated automatically . /

telephone number on site is not working!!! The 0800 one, called, but was hung up straight away. If this 0800 number is not working (they do provide a different number on their website), why still put it there? Again, app needs update!!! /

online chat is not working!!!!! Even within the working hour they displayed. I had to call eventually to get things done. This app needs more work please.

Bizib ,

Faulty App

When I tried to link to my policy document, the App has been set up for a 9 digit number and my policy has 10, so of course it wouldn’t work. I’ve also had trouble with the chat room, where the reply function kept disappearing, something I’ve not had with other chat rooms. Homeserve need to employ better techies. I’m not impressed. Given that similar things were reported from a year ago, I’m rethinking whether I will continue with the policy, as it sounds as if the company can’t get its act together.

App Privacy

The developer, HomeServe Membership Limited, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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