When you’re ready to travel again, the Hotels.com app has everything that you need to book the perfect place to stay.
Plus, our app is your perfect travel companion. Not only can you book on the go, but you can also change or cancel your booking and contact the property directly from the app.
That’s not all! You’ll find everything that you need to make your booking stress-free and your stay even more enjoyable.
SAVINGS AND DEALS
• You can instantly save an extra 10% with Secret Prices** on our app
• Use our ‘Tonight’s local deals’ feature to save on last-minute bookings
GET REWARDED WITH HOTELS.COM REWARDS
• Collect 10 stamps, get 1 reward*** night! Collect a stamp for every night you stay at 1,000,000 eligible properties worldwide
• Get handy notifications as you progress towards your reward night
• There are no blackout dates to redeem your reward night
• Silver and Gold members can enjoy extra travel benefits at VIP Access properties
FIND A STAY THAT’S RIGHT FOR YOU
• Explore our range of apartments, holiday homes, resorts and more
• It’s easy to search for properties with our in-depth sort and filter options
• See the property’s location at a glance with our map view
• Read verified guest reviews
• Compare the features and prices of your favourite properties that you’ve saved
FAST, EASY AND SECURE BOOKINGS
• Pay now or later—you choose whether you want to pay online or at the property
• Save your payment details securely to book future stays even more quickly
• You can use Apple Pay® to book your stay
ENJOY YOUR STAY
• Use Siri shortcuts to quickly access your booking details
• Get booking confirmation and check-in notifications
*Some hotels require you to cancel at least 24-48 hours before check-in. Details on the app.
**Secret Prices are available to Hotels.com app users, Hotels.com® Rewards members and individuals who unlock Secret Prices by subscribing to Hotels.com by email. Available on selected hotels and selected dates only. Subject to the full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html
***Hotels.com Rewards® is open only to individuals who are eighteen (18) and older. When you book and stay 1 night at eligible properties, you’ll get 1 stamp. Collect 10 stamps and you'll get 1 reward night to redeem at a Hotels.com Rewards® eligible pre-pay property (as identified on site). A redemption fee applies to each reward night, unless redeemed on the Hotels.com app. The maximum value of the reward night is the average daily rate of your ten (10) stamps collected excluding taxes and applicable fees. The value of your reward night doesn't count towards any applicable taxes or fees. Excludes package bookings (where available) and bookings made using a coupon. Your reward nights and/or your collected stamps will expire if you have not collected a stamp and/or redeemed a reward night using your Hotels.com® Rewards account in the previous 12 months. Subject to full terms and conditions https://www.hotels.com/customer_care/terms_conditions.html.
The Hotels.com app uses information for analytics, personalisation and advertising. By downloading our app, you agree to our privacy and cookies policies https://hotels.com/customer_care/privacy.html.
We've updated our app to make it easier for you to get information about travel restrictions and change your plans accordingly. Please check back frequently if you have concerns about current or future bookings.
Ratings and ReviewsSee All
Very poor Customer Services where the Manager was adamant that he was unable to override the excess payment of Taxes on my Coupon which I had received for a previous hotel that had given us very bad services and rooms.
There was no mention of the voucher when given that I would have to pay extra.
The communication needs to be improved.
This is not being truthful upfront and on query, the manager was not helpful at all.
All he kept saying was sorry and unable to assist which as a Senior Manager in Customer Services myself, I am fully aware that a manager has the authority to override in the interest of good customer relationship.
I booked a hotel through this website and when I booked it clearly stated I could cancel my booking up until 24 hours prior to arrival. When I looked to cancel my booking 3 day’s before arrival was due I was informed this was not possible and I would be charged. I was not due to pay for the booking until arrival to discover this money was taken from my account 7 days beforehand, I had not agreed to this. I did not receive an email to state a different date of the cancellation policy but was sent one after I complained to the team on the phone. I have been informed I will not receive a refund and I am now -£160 in my account that I did not agree to be taken. I am appalled by the way this has been handled by both the hotel and this company. I would like to make a formal complaint and have asked for advice on doing so which I was not given over the phone correctly. If I could have given less stars on the rating I would have. This is disgusting on the company and the hotel and I will not be using this service again for any future bookings. This has not been resolved and none of the team have been helpful. I feel I have been branded a liar which is completely unacceptable.
Developer Response ,
We're sorry to hear about this experience. Please note that some hotels charge a deposit when the booking is made or before the actual stay dates when you choose "Pay later at the hotel". If you need further assistance, please reach out to Hotels.com Support. To reach them through your app, tap phone icon that is on the top right corner of the home screen.
Hard to contact with a problem
I am a long term member, like to book with them and prefer to book with them. But if there is a problem, hard to contact. I couldn’t find a contact number anywhere. The chat function can help on simple requests but A recent problem took over 40 minutes of chat to sort out, It was misdirected somehow to the wrong team, then went through whole problem with Second person and waited while he rang the hotel for ages, then found he was cut off ( the chat didn’t show this so just had to start typing again when eating too long) then eventually sorted by third person. In the chat I asked twice for the customer service phone number but no response to this .also mentioned that my confidence in the company being undermined. No response to this either. Not too happy
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