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When you’re ready to travel, take our app with you. After all, it’s your perfect travel companion.
INSTANT SAVINGS ON THE APP
• When you have our app, you get instant access to Secret Prices*, which can save you an extra 10% on thousands of properties worldwide. That’s real savings, right now.
• ‘Tonight’s local deals’ feature on our app is a great way to save on last-minute bookings
• Enjoy flexible booking options on most hotels*
OUR APP IS EVEN MORE REWARDING
• Collect 10 stamps, get 1 reward night. Stamps can add up fast when you have the choice of staying at almost 1,000,000 eligible properties worldwide—so you can get rewarded while you sleep
• Love reward nights? You can get them faster on our app with app exclusive offers
• You won’t pay a fee to redeem your reward nights on our app—and there are no blackout dates
• Silver and Gold members can enjoy extra travel benefits at VIP Access properties
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• Easily find holiday homes, apartments, resorts and more on our app—we have every kind of property for almost every kind of trip. So, whether it’s a short business trip or a long holiday, choose from almost 1,000,000 properties worldwide.
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• See the property’s location with the map view • Read verified guest reviews
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• Pay now or later on most hotels—you choose whether you want to pay online or at the property
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OUR APP IS YOUR PERFECT TRAVEL COMPANION
• Save your confirmation and access your booking details anytime—even offline
• Easily manage your booking on the go. You can change or cancel if something comes up
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*Hotels.com Rewards is open only to individuals who are eighteen (18) and older. When you book and stay 1 night at eligible properties, you’ll get 1 stamp. Collect 10 stamps and you’ll get 1 reward night to redeem at a Hotels.com Rewards eligible pre-pay property (as identified on the site). The maximum value of the reward night is the average daily rate of your ten (10) stamps collected, excluding taxes and applicable fees. The value of your reward night doesn’t count towards any applicable taxes or fees. Excludes package bookings (where available) and bookings made using a coupon. Your reward nights and/or your collected stamps will expire if you have not collected a stamp and/or redeemed a reward night using your Hotels.com® Rewards account in the previous 12 months. Subject to full terms and conditions https://uk.hotels.com/customer_care/terms_conditions.html. Secret Prices are available to Hotels.com app users, Hotels.com Rewards members and individuals who unlock Secret Prices by subscribing to Hotels.com by email. Available on selected hotels and selected dates only. Subject to full terms and conditions https://uk.hotels.com/customer_care/terms_conditions.html. Free cancellation on most hotels. Some hotels require you to cancel at least 24–48 hours before check-in. See property pages on our app for details.
The Hotels.com app uses information for analytics, personalisation and advertising. By downloading our app, you agree to our privacy and cookies policies https://uk.hotels.com/customer_care/privacy.html
We've updated our app to make it easier for you to get information about travel restrictions and change your plans accordingly. Please check back frequently if you have concerns about current or future bookings.
Ratings and Reviews
Very poor Customer Services where the Manager was adamant that he was unable to override the excess payment of Taxes on my Coupon which I had received for a previous hotel that had given us very bad services and rooms.
There was no mention of the voucher when given that I would have to pay extra.
The communication needs to be improved.
This is not being truthful upfront and on query, the manager was not helpful at all.
All he kept saying was sorry and unable to assist which as a Senior Manager in Customer Services myself, I am fully aware that a manager has the authority to override in the interest of good customer relationship.
I booked a hotel through this website and when I booked it clearly stated I could cancel my booking up until 24 hours prior to arrival. When I looked to cancel my booking 3 day’s before arrival was due I was informed this was not possible and I would be charged. I was not due to pay for the booking until arrival to discover this money was taken from my account 7 days beforehand, I had not agreed to this. I did not receive an email to state a different date of the cancellation policy but was sent one after I complained to the team on the phone. I have been informed I will not receive a refund and I am now -£160 in my account that I did not agree to be taken. I am appalled by the way this has been handled by both the hotel and this company. I would like to make a formal complaint and have asked for advice on doing so which I was not given over the phone correctly. If I could have given less stars on the rating I would have. This is disgusting on the company and the hotel and I will not be using this service again for any future bookings. This has not been resolved and none of the team have been helpful. I feel I have been branded a liar which is completely unacceptable.
Developer Response ,
We're sorry to hear about this experience. Please note that some hotels charge a deposit when the booking is made or before the actual stay dates when you choose "Pay later at the hotel". If you need further assistance, please reach out to Hotels.com Support. To reach them through your app, tap phone icon that is on the top right corner of the home screen.
Hard to contact with a problem
I am a long term member, like to book with them and prefer to book with them. But if there is a problem, hard to contact. I couldn’t find a contact number anywhere. The chat function can help on simple requests but A recent problem took over 40 minutes of chat to sort out, It was misdirected somehow to the wrong team, then went through whole problem with Second person and waited while he rang the hotel for ages, then found he was cut off ( the chat didn’t show this so just had to start typing again when eating too long) then eventually sorted by third person. In the chat I asked twice for the customer service phone number but no response to this .also mentioned that my confidence in the company being undermined. No response to this either. Not too happy
Also the app doesn’t show new bookings a- which I need- only old ones
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