Don't have time to go into store? Shop thousands of beauty, fashion and home brands on the go with the House of Fraser app.
Get ready to...
• Browse and buy from all of the House of Fraser departments.
• Earn rewards from Recognition - our loyalty card - and stay up-to-date on all your points.
• Get notifications about exclusive offers, new collections and must-see events.
• Save products to your Wish List to buy later and share items you love with your friends.
• Find your nearest House of Fraser with our handy store locator.
Consider us your 24/7 House of Fraser store.
• New welcome journey for users, focusing on account signup and push notification preferences.
• Various bug fixes
We’re constantly improving and adding features to our App. To ensure sure you don’t miss out, make sure you have your App Store automatic updates turned on. We appreciate all our customer feedback, so please use the “Send App Feedback” button under Account Settings.
Ratings and ReviewsSee All
My personal favourite👍👍👍
This Is without doubt the best shop in Edinburgh,Scotland perhaps?im talking about the Jenner’s , it has been a favourite for my family for generations,I remember when I was a kid getting lost in the building that has something new round every corner, the click and collect service is spot on,as well as home delivery,ParcelTrack keeps you right,a cracking place to shop if you’re partial to a bit of designer stuff like ralphy ,Hugo,P.smith, Lacoste, Barbour etc…then its the place for you , and a must see massive tree in main hall at Xmas for kids, a day out if u’ve never been before 10/10👍
This app was easy to use and everything is clear but my problem isn’t with the app itself. I have sent house of fraser 3 complaint emails about my orders and they haven’t bothered to answer to one of them so i would suggest buying anything from these at all. My first order I ordered was a Tommy Hilfiger hoodie that was on sale from £80-£64 due to the black Friday sales which i was quite happy about, but when my order turned up and it smelt like damp and mould and on the website it says that you have to pay to send your parcel back which i don't think is fair as it isn’t exactly my fault that the hoodie stinks, so i got the train to Manchester and got a refund on a gift card as they don't do cash refunds so i got refunded my £64 as my item was on sale so I couldn't get another Tommy Hilfiger hoodie. When i got home i had a look on the app and decided to buy a different hoodie and some socks and then £5 for delivery again but then i get an email saying they have refunded me for the socks as they are out of stock but not for any of the delivery and again this isn’t my fault so why should i be punished to pay £15 in deliveries all together for problems that aren’t my fault. I would wish for house of fraser to answer my 3 emails or even this review. I will not be dealing with them again after i finish spending my money on my voucher as they are not customer care friendly.
Useless filter and sort
It doesn’t matter how nice an app looks or how good the images are if you can’t find what you want.
If I’m looking in Menswear for a suit and I navigate to the section that says Suits and Tailoring, if there is the option to select what logically will bring up a complete suit, why on earth does it display waistcoats without matching jackets or trousers ? It’ll show me jackets without trousers or waistcoats as well as trousers without jacket or waistcoats.
If your lucky you may find what you think is a jacket with trousers but it’s not obvious when you take a closer look from the options for sizes whether you’re being shown a chest and arm length size or a waist and leg length size.
Having just collected what I thought was a suit, I’ve discovered I’ve purchased just a suit jacket and of course there are no matching trousers available on the website and the product description on the shipping notice misleadingly still refers to it as a suit with the brand but not the style to make it even harder to find anything that matches for down below.
First and last time I’ll be bothering to order online with HoF. The experience in no way matches the reputation so this’ll be returned for a credit note and a rummaging for something instore.
Surely it’s not to much to expect beta testing to have picked up on this and it to be fixed before release ?
Up to six family members will be able to use this app with Family Sharing enabled.