HSBC CI & IoM 4+

Channel Islands & Isle of Man

HSBC Global Services (UK) Limited

    • 4.6 • 11.7K Ratings
    • Free

Screenshots

Description

Your new Mobile Banking app is a quick, convenient and secure way to manage your finances.

Download it today and you can:

• Log on quickly and securely with Touch ID or Face ID
• View your local and globally-linked account balances
• View your statements and documents
• Manage your transactions and send money to existing payees
• Generate Security Codes using Touch ID or Face ID to access Online Banking and make payments

You can even use our new Mobile Banking app to view your global HSBC accounts outside the Channel Islands and Isle of Man.

How to log on to Mobile Banking:

• If you’re already registered for Online Banking, you can use your existing details
• If you’re not yet registered, please visit https://ciiom.hsbc.com/register/

Enjoy the freedom of banking on the go by downloading our new Mobile Banking app today.

This App is provided by HSBC Bank plc, Jersey Branch for the use of existing customers of HSBC Channel Islands and Isle of Man only. Please do not download this App if you are not an existing customer of HSBC within the Channel Islands and Isle of Man.

HSBC Bank plc, registered in England and Wales number: 14259. Registered office 8 Canada Square, London, E14 5HQ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

HSBC Bank plc, Jersey Branch is regulated in Jersey by the Jersey Financial Services Commission for Banking, General Insurance Mediation, Fund Services and Investment Business.

HSBC Bank plc, Guernsey Branch is licenced by the Guernsey Financial Services Commission for Banking, Insurance Intermediary and Investment Business. In the Isle of Man HSBC Bank plc is licenced by the Isle of Man Financial Services Authority.

Please be aware that HSBC Bank plc, Jersey Branch, HSBC Bank plc, Guernsey Branch and HSBC Bank plc with in the Isle of Man are not authorised or licensed outside of Jersey, Guernsey and the Isle of Man for the provision of the services and/ or products available through this App. We cannot guarantee that the services and products available through this App are authorised to be offered in other jurisdictions.

This App is not intended for download or use by any person in any jurisdiction where such download or use would not be permitted by law or regulation. The information provided through the App is not intended for use by persons located in or resident in jurisdictions where the distribution of such material may be considered marketing or promotional and where that activity is restricted.

What’s New

Version 3.60.0

This update includes bug fixes to improve user experience.

Ratings and Reviews

4.6 out of 5
11.7K Ratings

11.7K Ratings

Neil Paisnel ,

Poor and I can’t swap back

DON’T SWAP! Stick with old app.
I have just been on the phone and no, they can’t help with swapping back.

So I have asked them to send me a new physical Secure Key. Once that arrives I will delete this app and just go back to using that and Desktop Banking.

No Fast Balance which I used all the time
Pointless app bland app with no new features.
More clicks needed to view stuff than before.
Still no Access to create and send ‘Secure Message’ or create a new Payee.
Cannot see Credit Card Next payment due amount.

No option to transfer back to the old app.

I tried to re activate the old one multiple times, but no, would not go back
Have tried phone support to re activate the old app but no, they can’t help.
THIS IS A DOWNGRADE ! AVOID

Edit, yes you can go back, as long as you get to speak to correct people in UK call centre. Lady I spoke with in overseas Call Centre said not possible, but second call when I got through to British chap in UK Call Centre got rid of this new app and got the old one back

Edit two

Shows the developer did not even read my initial review carefully enough.
Very easy to migrate TOO, the issue was it was so poor I wanted to Migrate BACK to the UK one

As others said, if they do force us over to the new app, then it is a very good reason to find a new bank

I have just opened a Starling Account as a precaution

Developer Response ,

Hi Neil, you should be able to migrate easily and quickly. If you still haven’t managed to do so then can we ask you to please call back again so we can help more. Thank you

b re idnfbrid ,

Shocking excuse of an app

I’m updating my review because the app is even worse than I first realised. The developers should be appalled at their effort - this is a lazy, abysmally put together app which took far too long to make. The fact that they didn’t even notice the update link took you to HSBC Canada really does summarise the effort put in to it.

My first issue is how boring the design is - grey and dull. Secondly the transactions list is not separated with date headers, just one long continuous line of transactions which is incredibly hard to read. Thirdly, despite specifically being told we would be able to setup new payees this has not been implemented. If this is due to local laws we could at least be told; if not I assume they just couldn’t be bothered. There is also no quick balance presumably again because they couldn’t be asked to put it in.

With the news that the old app will stop working I will be considering closing my account - you cannot provide such a poor service to customers just because they don’t live on the mainland. Sort it out, do your job properly and provide an acceptable product for us to use.

Developer Response ,

Hi b re idnfbrid, thank you for your feedback and we’re glad to hear the migration went smoothly. We fixed the Canada link issue the other day - hopefully that won’t happen again as we definitely want you using our app, not the Canadian version! Your feedback on transaction list is valuable, we’ll pass that on to our design team. The current app doesn’t have Add Payee as a new feature yet, this is something we’re looking in to adding. Thanks again for the feedback.

Rusquel ,

Like the stripped back feel.

Much prefer the minimalist feel of this app compared to the old generic app that tried to do too many things and ended up being cluttered and fussy. For me a mobile banking app is for checking balances and recent transactions, and for making immediate payments simply and that’s what this app does.

Unfortunately the automated transfer of security details from the old app just didn’t work for me. I think there’s a bug. It just took me to the old app and left me there with no further instruction. Had to call internet banking helpline who told me to delete the old app first (contrary to the instructions on my advisory email) so that they could activate the new app and I could re-enter my security details. So didn’t work s as it should have done and so not as straight forward as it could have been but it did work fine thereafter.

Developer Response ,

Hi Rusquel, we are delighted to hear that you like the new app. However, we're sorry to hear that transferring your security settings didn't work as seamlessly as it should have and we appreciate you taking the time to provide us with this feedback.

App Privacy

The developer, HSBC Global Services (UK) Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • User Content
  • Identifiers
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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