HSBC CI & IoM 4+

Disappointed

First impressions are underwhelming. The upgrade link took me to HSBC Canada which was wrong. The transfer from the old app to new one ( when i found it manually) was easy. The app appearance is very dry. The old app would show me what my credit card total owed for this month is but the new app just states the minimum amount to pay - useless if you want to pay off in full. No option to rename accounts which I’d hoped for. No innovation I can see. I guess it’s all progress under the hood but I’m disappointed in the functions and personalisation of this first version. Hopefully lots of updates to come??

Developer Response ,

Hi Belsters, yes we noticed this issue and have deployed an update to ensure this doesn’t happen again. We will continue to enhance and update our services. Please continue to use the app and watch this space

Shocking way to treat a disabled customer

I use a large secure key as I am quite disabled. I am not stupid with technology. I tried all afternoon to download this useless App and got sent activation codes far to late by email and phone and deleted APP so many times and tried again. Despite being far from well I walked quite a distance to my local bank and was there almost two hours as two kind staff spoke on the phone to someone in the UK who just did not understand why I had a special large secure key and thought a small Island I live on would keep spares anyway. Well he cancelled my original registration on the old App and now no-one can get me back on to anything. Do those of us that are disabled not get considered when they make these changes which are probably no different to the last one which caused me issues and no-one cared who decided change something for the sake of change. The Activation codes would not work for me or the bank because of the secure key.....sorry cannot use fingerprints with very shaky hands or face recognition with an unsteady head!!!! Tempted to close account, draw all my money out and put it under my mattress as then I won’t have this hassle every time someone decides in IT lets change the App again!!

Shocking excuse of an app

I’m updating my review because the app is even worse than I first realised. The developers should be appalled at their effort - this is a lazy, abysmally put together app which took far too long to make. The fact that they didn’t even notice the update link took you to HSBC Canada really does summarise the effort put in to it.

My first issue is how boring the design is - grey and dull. Secondly the transactions list is not separated with date headers, just one long continuous line of transactions which is incredibly hard to read. Thirdly, despite specifically being told we would be able to setup new payees this has not been implemented. If this is due to local laws we could at least be told; if not I assume they just couldn’t be bothered. There is also no quick balance presumably again because they couldn’t be asked to put it in.

With the news that the old app will stop working I will be considering closing my account - you cannot provide such a poor service to customers just because they don’t live on the mainland. Sort it out, do your job properly and provide an acceptable product for us to use.

Developer Response ,

Hi b re idnfbrid, thank you for your feedback and we’re glad to hear the migration went smoothly. We fixed the Canada link issue the other day - hopefully that won’t happen again as we definitely want you using our app, not the Canadian version! Your feedback on transaction list is valuable, we’ll pass that on to our design team. The current app doesn’t have Add Payee as a new feature yet, this is something we’re looking in to adding. Thanks again for the feedback.