HSBC CI & IoM 4+

DON’T SWAP! Stick with old app.
I have just been on the phone and no, they can’t help with swapping back.

So I have asked them to send me a new physical Secure Key. Once that arrives I will delete this app and just go back to using that and Desktop Banking.

No Fast Balance which I used all the time
Pointless app bland app with no new features.
More clicks needed to view stuff than before.
Still no Access to create and send ‘Secure Message’ or create a new Payee.
Cannot see Credit Card Next payment due amount.

No option to transfer back to the old app.

I tried to re activate the old one multiple times, but no, would not go back
Have tried phone support to re activate the old app but no, they can’t help.
THIS IS A DOWNGRADE ! AVOID

Edit, yes you can go back, as long as you get to speak to correct people in UK call centre. Lady I spoke with in overseas Call Centre said not possible, but second call when I got through to British chap in UK Call Centre got rid of this new app and got the old one back

Edit two

Shows the developer did not even read my initial review carefully enough.
Very easy to migrate TOO, the issue was it was so poor I wanted to Migrate BACK to the UK one

As others said, if they do force us over to the new app, then it is a very good reason to find a new bank

I have just opened a Starling Account as a precaution

Hi Neil, you should be able to migrate easily and quickly. If you still haven’t managed to do so then can we ask you to please call back again so we can help more. Thank you

I’m updating my review because the app is even worse than I first realised. The developers should be appalled at their effort - this is a lazy, abysmally put together app which took far too long to make. The fact that they didn’t even notice the update link took you to HSBC Canada really does summarise the effort put in to it.

My first issue is how boring the design is - grey and dull. Secondly the transactions list is not separated with date headers, just one long continuous line of transactions which is incredibly hard to read. Thirdly, despite specifically being told we would be able to setup new payees this has not been implemented. If this is due to local laws we could at least be told; if not I assume they just couldn’t be bothered. There is also no quick balance presumably again because they couldn’t be asked to put it in.

With the news that the old app will stop working I will be considering closing my account - you cannot provide such a poor service to customers just because they don’t live on the mainland. Sort it out, do your job properly and provide an acceptable product for us to use.

Hi b re idnfbrid, thank you for your feedback and we’re glad to hear the migration went smoothly. We fixed the Canada link issue the other day - hopefully that won’t happen again as we definitely want you using our app, not the Canadian version! Your feedback on transaction list is valuable, we’ll pass that on to our design team. The current app doesn’t have Add Payee as a new feature yet, this is something we’re looking in to adding. Thanks again for the feedback.

Much prefer the minimalist feel of this app compared to the old generic app that tried to do too many things and ended up being cluttered and fussy. For me a mobile banking app is for checking balances and recent transactions, and for making immediate payments simply and that’s what this app does.

Unfortunately the automated transfer of security details from the old app just didn’t work for me. I think there’s a bug. It just took me to the old app and left me there with no further instruction. Had to call internet banking helpline who told me to delete the old app first (contrary to the instructions on my advisory email) so that they could activate the new app and I could re-enter my security details. So didn’t work s as it should have done and so not as straight forward as it could have been but it did work fine thereafter.

Hi Rusquel, we are delighted to hear that you like the new app. However, we're sorry to hear that transferring your security settings didn't work as seamlessly as it should have and we appreciate you taking the time to provide us with this feedback.