HSBC Identify is a tool used to quickly and conveniently submit the required documents, using your mobile device. To use this service you must have been asked to do so by either a HSBC staff member or have been instructed as part of an online application. Please do not use this app unless you have been instructed to do so by HSBC.
During this journey you will use your mobile device to take a photo of your documentation and a photo of your face. We will then verify the information that you have submitted and respond to you within two business days.
You will require an acceptable identification document and an acceptable address verification document.
You can now use your UK Driving Licence for both your identification document and address verification document, reducing the overall digital journey.
Ratings and ReviewsSee All
Useless app: don’t waste your time
I have used this app twice to scan and upload identification documents in order to open a new bank account.
On both occasions the app completes the process with a message that I need to wait two days to hear back about my submission.
Having contacted the bank it seems that no documents have been submitted on either occasion.
The upshot is that I still need to provide identification information and for that purpose this app is completely useless until they fix it.
Can't use to upload passport
This app has to be aligned with the page of the passport which contains your photo and all the typed detail when it automatically takes a photo. It is also meant to include your signature at the bottom of the preceding page. If your signature is not close to the bottom of this page the signature is cut off and your ID submission is rejected. Very frustrating
Easy to use
Read the reviews so didn’t get my hopes up. However! It worked fine. Used my iPhone camera, I scanned my driving licence; took a selfie. Done!
Just try it. If it doesn’t work, then try a different option.
- HSBC Global Services (UK) Limited
- 66.3 MB
Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod touch.
English, Arabic, Armenian, Chinese, French, Greek, Indonesian, Portuguese, Simplified Chinese, Spanish, Traditional Chinese, Turkish, Vietnamese
- Age Rating
- © HSBC UK Bank plc
Up to six family members will be able to use this app with Family Sharing enabled.