The HSBC UK Mobile Banking app has been created specially to help our UK customers do their everyday banking on the move. Download it today and you can:
• Log on quickly and securely with Face ID or Touch ID
• Make payments and check your balances on the go
• Deposit cheques by simply scanning them on your phone
• Block, report lost and order a replacement card
• View and cancel standing orders and Direct Debits
How to log on to Mobile Banking
• If you’re registered for HSBC Online Banking, you can use your existing details
• If you’re not yet registered, simply download the app, accept the terms and conditions then select ‘Register for mobile and online banking’
Access all your essential banking services on the go. Download the HSBC UK Mobile Banking app today.
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Log on quickly and securely
Face ID and Touch ID mean you can use your face or fingerprint to quickly log on to the HSBC UK Mobile Banking app, without having to enter a password.
Once you’re logged on, our Digital Secure Key gives you added protection against the threat of fraud. To authorise transactions, you just generate a code using a PIN or password or with Face ID or Touch ID on supported devices.
The HSBC UK Mobile Banking app lets you send money to family or friends using their account details or mobile number. Pay bills with pre-populated bank details for hundreds of major businesses. And instantly move money between your personal accounts.
Global View and Global Transfer
Manage your finances more easily, wherever you go. See all your HSBC accounts around the world in one place with Global View, and transfer money between them free of charge with Global Transfer.
Credit/Debit Card Activation
Activating a credit or debit card is easy, simply log on, select manage cards, then activate following the instructions.
With the HSBC UK Mobile Banking app you can securely access your current account, savings and credit card statements 24/7 via the 'Account details' menu.
Mobile cheque deposits
The HSBC UK Mobile Banking app lets you pay in cheques without going to a branch by selecting the account, entering the value then scanning the front and back of the cheque. Please keep any cheques until they show in your account. Daily limits apply.
Block your card
Ever lost your card, only for it to turn up the moment you cancelled it? With the HSBC UK Mobile Banking app you can place a temporary block on your card with just a few taps, and it stays blocked until you unblock it, or report it lost or stolen.
Balance After Bills
Balance After Bills helps you plan your finances from one payday to the next. It shows you how much you could have left for the month ahead, once scheduled bills like standing orders, Direct Debits, credit cards, loans and mortgages are taken into account.
Need help or assistance? Select 'Chat with us' in the Support menu and, if you’re a Digital Secure Key user, we’ll send you an alert when we reply. So you're free to get on with your day.
You can choose to restrict transactions made to gambling businesses, such as casinos and online betting companies, and recurring transactions such as The Postcode Lottery. The block only applies to individual cards held in your name.
We’ve made it easier to switch your Digital Secure Key using QR codes when you get a new device.
Ratings and ReviewsSee All
Less functions and not a great experience
So to start with you have to disable touch ID on the old app before doing the migration of security settings - if you don't it just goes into a loop trying to transfer credentials - not explained anywhere. Once you do that the new app doesn't include any currency accounts you have - instead you are supposed to use the old app for that - by the time you notice that you've already stripped the old app of its security credentials and there is no easy way back without redoing everything - so now stuck with two apps.
Fast balance only works on one of the apps at a time - no idea why - can't be a security measure as whoever has access to the phone has access to fast balance anyway - so why not have it on both apps for those of us that now have to run two apps.
UI isn't great - balance and move money on a separate tab fine but everything else buried on a traditional menu.
Still doesn't fix the problems with payee references (c'mon deleting a payee just to change the reference?!) and doesn't let me do anything clever with messages to and from me and the bank - still have to resort to insecure email - why on earth I can't message my relationship manager through this is beyond me.
So less functions, no global accounts, not changed anything that was broken, and not a great migration experience - and no easy way back - doesn't feel like a step up to me.
Digital secure key password
I agree with rtfs comments above I have been using internet banking on my phone regularly for a few years especially transferring funds. For the past three months I have experienced problems and the first response I get from HSBC is that I am using the wrong password. I keep getting system errors and I am going around in circles. It is also very confusing that the app has multiple passwords at certain stages and even if i get them correct the app has been saying system errors. I previously just used my finger print to transfer money which worked great soon they will be saying i’ve changed my prints as well as getting my password. I also reported that each time there is an apple update HSBC is not talking correctly to the phone so there is a error the company take no notice of my comments. HSBC mobile banking app on the iphone possibly the most unstable of all the banking apps I use. They are getting left behind to apps like revolut etc. Please will HSBC listen to its users and test the transfer parts properly before going live.
Functional but room for improvement
I’m new to HSBC. The app was a painful process to setup but the app does work. Plenty of room for improvement though. The new pending transactions feature is pointless because it doesn’t show purchases; it only shows direct debits. I’d like to actually see real pending transactions! You can’t create/manage standing orders in the app and have to use online banking instead. The layout could do with improving too. The paying in cheques feature is very useful to have but this function is almost hidden in the app in the ‘More’ section at the bottom (albeit I haven’t tried it yet). It would be better to have this on the main page so users know it exists! It would also be useful to have downloadable statements within the app. A chat (or direct call) feature within the app would also be advantageous - avoiding lengthy phone calls on hold...! There is also no feature to update your details, e.g. address, employer, name etc. I have accounts with NatWest and Barclays and the apps for these banks are better. Push notifications too would be fantastic for balances, credit card bills, new statements. Lots of uses. Not a bad attempt HSBC but listen to your customers’ needs and you’ll retain them!
- HSBC Global Services (UK) Limited
- 184.4 MB
Requires iOS 12.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- © 2020 HSBC Global Services (UK) Limited
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