Designed especially for our UK customers, the HSBC UK Mobile Banking app lets you manage your money on the go easily and securely.
• Log on quickly and securely with Face ID and Touch ID
• See your accounts, transactions, standing orders and Direct Debits at a glance
• View and download your statements
• Send money to new payees using their bank details or phone number (Paym)
• Transfer money between all your eligible worldwide HSBC accounts
• Deposit a cheque
• Block your card temporarily
If you have HSBC accounts outside of the UK, please also download the HSBC Mobile Banking app to manage your global accounts.
HSBC is committed to providing digital applications that are accessible to all its customers. We take this responsibility very seriously; accessibility will continue to be a major consideration as we develop the app, and improvements will be delivered in future updates.
If you are not yet a Digital Banking customer, you will need to register for UK Digital Banking in order to use the HSBC UK Mobile Banking app.
Terms and conditions apply.
• This update includes small enhancements and bug fixes.
Ratings and Reviews
Less functions and not a great experience
So to start with you have to disable touch ID on the old app before doing the migration of security settings - if you don't it just goes into a loop trying to transfer credentials - not explained anywhere. Once you do that the new app doesn't include any currency accounts you have - instead you are supposed to use the old app for that - by the time you notice that you've already stripped the old app of its security credentials and there is no easy way back without redoing everything - so now stuck with two apps.
Fast balance only works on one of the apps at a time - no idea why - can't be a security measure as whoever has access to the phone has access to fast balance anyway - so why not have it on both apps for those of us that now have to run two apps.
UI isn't great - balance and move money on a separate tab fine but everything else buried on a traditional menu.
Still doesn't fix the problems with payee references (c'mon deleting a payee just to change the reference?!) and doesn't let me do anything clever with messages to and from me and the bank - still have to resort to insecure email - why on earth I can't message my relationship manager through this is beyond me.
So less functions, no global accounts, not changed anything that was broken, and not a great migration experience - and no easy way back - doesn't feel like a step up to me.
Embarrassing app for a bank!
For a well known big bank like HSBC to have THE MOST PATHETIC banking app, it’s just pure embarrassment!! Like, is this for real??? Has anyone even checked this app after releasing it to its customers?? Obviously not!
Previous app was great and I do not understand why this useless app was introduced!!!
I understand if it would of been better than the previous, but it’s worst which makes no sense!!
Please, look up at your competitors and what Banking App’s they offer and it’s way way waaaay better!! I was able to do a lot more with the older app where all my banking could of been done on the go without having to log in to my computer and with this useless App I can’t do hardly anything on the go and need to go on my computer to be able to even make a payment. It’s absolute rubbish!! You think with evolving technology it should evolve not the opposite. Pure disappointment of an App, that is useless!!! PLEASE DEVELOP A PROPER APP!!!!
Functional but room for improvement
I’m new to HSBC. The app was a painful process to setup but the app does work. Plenty of room for improvement though. The new pending transactions feature is pointless because it doesn’t show purchases; it only shows direct debits. I’d like to actually see real pending transactions! You can’t create/manage standing orders in the app and have to use online banking instead. The layout could do with improving too. The paying in cheques feature is very useful to have but this function is almost hidden in the app in the ‘More’ section at the bottom (albeit I haven’t tried it yet). It would be better to have this on the main page so users know it exists! It would also be useful to have downloadable statements within the app. A chat (or direct call) feature within the app would also be advantageous - avoiding lengthy phone calls on hold...! There is also no feature to update your details, e.g. address, employer, name etc. I have accounts with NatWest and Barclays and the apps for these banks are better. Push notifications too would be fantastic for balances, credit card bills, new statements. Lots of uses. Not a bad attempt HSBC but listen to your customers’ needs and you’ll retain them!
- HSBC Global Services (UK) Limited
- 271.1 MB
Requires iOS 10.3 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 4+
- © 2018 HSBC Global Services (UK) Limited
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Up to six family members will be able to use this app with Family Sharing enabled.