The HURR app is honestly a nightmare to use. It freezes constantly, randomly refreshes (so you lose your place), and the search function is poor and inconsistent. It took me days to complete a single rental because the app kept refreshing and crashing. I’d run out of time and have to start over later.Buttons often don’t work properly, and HURR’s suggested “fix” is to use the web version instead. But that’s not a real solution since the website constantly pushes you back to the app, and it’s just as clunky. The whole platform feels unfinished and in need of proper investment and development.On top of that, the person I rented from managed to send the dress to the wrong address, which shouldn’t even be possible. The process should be automated (like it is with By Rotation) to prevent human error.Overall, a painful experience from start to finish. Won’t be using again until they seriously overhaul the app.

While initiative is great and amazing collection online, the magic link still exists to log in. When I press back button, I see a blank screen and have to close the app, reopen and then navigate to the page again. I had also listed a few items to be posted, but they were not posted until I contacted them via the chat. My first item was requested to be posted good few months ago. My clothes were posted but then they asked me proof of authenticity to post my bags, which is fine. I sent the proofs and the customer service agent said she’ll get back to me shortly which was 2 days ago - now I have to wait until Monday to again do the same process! Recommend you have an automated email generated to notify that the listing has been either accepted or rejected and have a set period so we don’t have to get in touch with the customer service in the first place! The app could also request all the proofs you require in the forms that we fill out initially. Why is this simple process so tedious?

Since they set up the app it has never ran correctly. Not only can you not click the back button for it to take you to the page you were just at, it will also remove the filters you have added each time! All that would be bypassable if you could actually click the “favourite” button from the listings page, but each time you click it it brings you into the items page therefore meaning the above happens no matter what. The idea of this is business is great but it’s been a few years since they set this app up and there seems to be no interest in putting any time or money into making this an enjoyable customer experience, the focus is on marketing and brand partnerships. I fear others are doing this far better by actually taking UX & UI into account

I so badly wish they would pay someone to design this app properly. It crashes constantly, losing where you were on the page and forcing you to start again. Any time you click into a listing to view it, it makes you start from scratch again - but the items don’t display in the same order, so it’s anyone’s guess as to what you’ll actually find! It doesn’t support Apple Pay to check out, but then throws errors when you try to input card details. The notifications are pointless as you can’t click through them to actually navigate to the app, and have I mentioned it crashes, CONSTANTLY? I have basically moved everything to ByRotation now because their app is so unusable. Please please please sort it out!! I want to use your company!!

hurr is amazing as a company and I love the concept. Unfortunately the app interface is terrible and it keeps getting worse. It’s slow, nothing works, you get an email and the link clicks to a website instead of opening up your app, opens to the wrong page, the renting and lending dashboard just got worse since the last update, if you filter and search when you click on an item and go back it goes back all the way to the top… anyway I could go on and on about everything that’s broken with the app. You should do a UX survey and improve as it’s so frustrating but such a great company. One thing doesn’t reflect the other

HURR is a fantastic company with a great concept. However the app is actually sooo terrible, words cannot express. Every update is trying to be fancy but actually only makes user experience more terrible and unbearable. - removed an opportunity to send pictures via message. HOW does this make sense for a user experience when renting items? Returning them and sending proof of stains or extra pictures?!! Who knows - new layout that doesn’t even sort your upcoming rentals by date?! - app that removed an opportunity to view your own profile and see feedback and reviews - no way of viewing invoice status or even paying an invoice that the renter was sent The list goes on. As a software engineer - using this app actually boils my blood.