iCSee 4+

I have bought more and more cameras over the year as they work very well for my needs with the tracking particularly useful on the drive. The thing that spoils it for me is the continuous advertising even after I have switched this off within the app.

For some this won’t be an issue, but for others just needing a CCTV system rather than another stupid advert every time you open the app it is frustrating. For that reason alone I will run these cameras but am replacing them for a manufacturer that does not ram an advert down your throat. If you mention the advertising I’m sure nobody would by these!

You have spoilt the experience of what was originally a decent affordable system

Sorry to bring you a bad experience. When you open the app, you can click the upper right corner to skip the ads, or you can close the app in my - Tools -AdHub ads/Google Ads. Wish you a happy life. If you have purchased our APP package VIP customers can be exempted from the AD pop-up function.

I updated the app yesterday, 28 November, (I wish I didn’t). I’ve paid for the remote cloud data so I can view recorded days but now I am only able to view Real Time recording and every time I go to watch a load data in the Playback section, I am given the message “ Time out when getting video data. Try again?”. I’ve tried a few ways to fix this problem but it appears everything is useless. I’ve rebooted my WiFi that the camera is connected to, I’ve rebooted the camera itself and deleted the device from the app. Now, I am signed back with the same account for the same device and none of those have resolved the problem. I have paid for the cloud data plan and my time I’ve paid for is ticking and I’m not getting the service that I need as my business relies on this type of security. Please can the developer or anyone get in touch and explain to me how I can fix this issue?
Much appreciated.

I have received your feedback. In order to improve your experience and promptly address any after-sales issues, you can submit your questions through the Customer Service Center on the homepage of our app. We will assist you in resolving the problem as soon as possible.

Been using this app for a number of years, this latest update removed the buttons either side of the centre button for viewing event notifications, I now get an alarm notification that I used to click on and it would open the app and I could see the picture, now when I click on the alarm notifications it takes me to live view which isn’t what I want I want to see the picture of the alarm notification, please send me a downgraded app

Edit: after using the app for a day or so, on the display mode where you choose the camera you want to view there’s an event button and also if you click the 3 vertical dots you can choose event, but I’ve not been able to find the event button while on live camera view lick the previous app before the update

Dynamic alarm picture and video - Card review - select the picture in the upper right corner to view, and check the picture and video in the dynamic alarm setting, which can also describe the problem and send it to developer xiongmai@gmail.com solve