adidas: Sneakers & Clothing 4+

I had a major difficulties with customer service when an order was taken out twice - I’m talking £348 twice a lot of money. Despite having no money to do shopping I was left short and the level of rudeness and the lack of compassion was nothing but disgusting and disgraceful. I am a working class, pays her taxes, does what most people do, but the way I was spoken to and dismissed when explaining my situation was shocking. The products are great in Adidas and I have had work related and personal connections with Adidas which made it more interesting to see how customers are treated when things go wrong.
I have decided on this occasion not to take matters further but would like Adidas to arrange more training when talking to customers over the phone.
Also I suggest you employ more management so that you can engage with complex complaints ( I was told management do not deal with any complaints so what do I feel I would gain for speaking to a manager). There was a lots of failures in this case but as I stated I will let it go because I just don’t have the energy after more than 15 calls enough is enough. I could hear the tone of voice the more staff, I spoke to regarding my situation the more they treated me badly.
I hope all calls are recorded and positive training is in place for the coming months so that no one has to go through what I did, and no one is left out of pocket especially during this very difficult financial period for everyone.

Had a long trek trying to get my order sorted online. Had a long wait on the phone had to call 3 times before someone finally answered, ( couldn’t remember my password and was told I’d be getting a email to change it, that didn’t happen ), had to give all my details again and they tried to sort out the problem, got sent a link. Once in, it stuck on the address part and wouldn’t let me go any further with paying for my order just kept asking me for a ‘added address’ for some reason and wouldn’t let me get past that part. After going to and fro and messing about I managed to get to the page where you pay, then because I’m paying straight out my account and it was nearly £200, my bank had to agree it’s me ( fair enough ), then more trying to access pages, I lost the phone call with customer support, I managed to be told ‘boom! you’ve made your sale’! And up came the 4 items. It took FOREVER and I ended up with the red Arsenal kit and not the black away kit I wanted as it was sold out! Can’t take chance it will sell out so had to buy what I could. Frustrating and time consuming experience to trying to buy online.

The app doesn’t quite work as well as it should , if you order something and it’s not in stock it will leave you believe you have purchased it and you also get an email to say you purchased it, followed by an email to say it will be delivered , then a few days later you will receive an email saying sorry you weren’t happy with your products and issue a refund , even tho you haven’t even received the item , after a bit of two and throwing I was offered a small discount on products , but having to explain to a wee one she won’t be getting the trainers I ordered for her isn’t worth any money , I’ve been buying adidas for 35 years and got my daughter into buying them , but now she has lost her passion for buying adidas again and no amount of money will get that passion back as I did as a kid ...... poor show adidas