The Plusnet Mobile App is a great way for all Plusnet Mobile customers to take control of their mobile account, no matter where they are or when they want to do it. Download it to get fast access to your bills, current and remaining allowances, your Bolt-ons and Smart Cap spend limit. We’ve also got loads of online Help and Support guides to read too. Take Plusnet on the go.
• Easily register using your mobile number, or mobile account details
• Quick and secure login via text or email
• View your account details
• View your minutes, texts and data allowances used
• View remaining and countdown to usage period end date
• View your latest bill summary and itemised bill
• See a countdown to your next bill date and your last 12 months’ bills
• Check if you’ve made any calls outside of your allowance
• View your current Bolt-ons and manage them (just drop us a text, or call us)
• View and edit your Smart Cap spend limit
• Check and change your tariff
• Get help on your time - with our FAQ Help articles
• Share your app experiences using a customer feedback survey
Please note that the app is for our mobile customers to manage their mobile account. Broadband customers can manage their broadband account by signing in through our website.
We’re making some exciting changes which means you can’t upgrade your plan right now. Don’t worry, your Plusnet Mobile service and current contract will continue as normal.
No need to call us, we’ll be in touch very soon to let you know what’s new for you.
Ratings and Reviews
When it works is is quite good, regrettably I need to travel about a mile from my home to get a frequent connection, in my own property I frequently get 1 bar or non at all if I tern around or move. That is still superior to zero connections I receive from other potential suppliers, if visited by police or NHS services they cannot contact their own facilities, Sky put in a connection then removed it when the failed to make it work, same with Netflix, so called Smart meter for gas and electric, BT unable to connect proper connection I have a single copper cable suppling the connection to five properties and a number of business connections, at 9 am and 6 pm there often is no connections, mobile, landline or broadband, I am informed that it is Likely to be two years before they will correct this rubbish connection, I have also had a satellite connection fitted then remove as it did not work , where do I reside Dudley in South Staffordshire. Hard to believe connections so rubbish in a large area. (1RECC)
Needs to cover multiple accounts
What this app is absolutely fine for what it does it needs to be able to cover multiple accounts. I have two teenage children whose phone bills I pay and would like to look at their individual usage. I cannot do this at present without logging out of the app and going through a two stage verification login process for the second account.
My other child, my wife and I will use O2 at present and I am easily able to select which account I am looking at on the O2 app. If the PlusNet app could this functionality then it would be an excellent app and I will transfer the other account across to PlusNet.
Developer Response ,
Hi Andy, thank-you for your feedback. We are pleased to inform that using the latest version of the app you can now view up to five accounts. Once you have added accounts you can switch between them without having to log in or out each time. Please upgrade to or download the latest version of our app.
I thought that leaving BT meant that you couldn’t possibly find anywhere more useless at delivering a form of service, I was wrong. Welcome to the world of Plusnet where when transferring we lose not just your numbers but actually stop your entire service and then subject you to endless hours on the phone speaking to a poorly trained and interested advisors who bounce you from pillar to post whilst speaking to you poorly and not helping. But wait it gets better what we don’t expect is for you to treat with respect even though they don’t treat you with respect. Then when you complain will cancel your service, intentionally meaning that you’ll have no home phone or broadband and no notice to go elsewhere, but hate with Plusnet and we and then when you complain will cancel your service, intentionally meaning that you’ll have no home phone or broadband and no notice to go elsewhere, but hate with Plusnet and we don’t care. You get what you pay for and trust me there’s a reason that you get this awful cheap incompetent useless service headed up by ignorant staff who truly don’t give a F***.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Plusnet Plc
- 39.9 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
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