The Plusnet Mobile App is a great way for all Plusnet Mobile customers to take control of their mobile account, no matter where they are or when they want to do it. Download it to get fast access to your bills, current and remaining allowances, your Bolt-ons and Smart Cap spend limit. We’ve also got loads of online Help and Support guides to read too. Take Plusnet on the go.
• Easily register using your mobile number, or mobile account details
• Quick and secure login via text or email
• View your account details
• View your minutes, texts and data allowances used
• View remaining and countdown to usage period end date
• View your latest bill summary and itemised bill
• See a countdown to your next bill date and your last 12 months’ bills
• Check if you’ve made any calls outside of your allowance
• View your current Bolt-ons and manage them (just drop us a text, or call us)
• View and edit your Smart Cap spend limit (just call us)
• Check and change your tariff (just call us)
• Get help on your time - with our FAQ Help articles
Please note that the app is for our mobile customers to manage their mobile account. Broadband customers can manage their broadband account by signing in through our website.
For this app release we’ve got some really good news. We’ve introduced a new customer feedback survey so you can share your app experiences with us. This will help us to continually improve our services.
Ratings and Reviews
Needs to cover multiple accounts
What this app is absolutely fine for what it does it needs to be able to cover multiple accounts. I have two teenage children whose phone bills I pay and would like to look at their individual usage. I cannot do this at present without logging out of the app and going through a two stage verification login process for the second account.
My other child, my wife and I will use O2 at present and I am easily able to select which account I am looking at on the O2 app. If the PlusNet app could this functionality then it would be an excellent app and I will transfer the other account across to PlusNet.
Developer Response ,
Hi Andy, thank-you for your feedback. We are pleased to inform that using the latest version of the app you can now view up to five accounts. Once you have added accounts you can switch between them without having to log in or out each time. Please upgrade to or download the latest version of our app.
The Plus really means what it says
Have just transferred to PlusNet from another provider and am delighted with the service I have received so far. The process of joining PlusNet and transferring my number from my previous provider was not only problem free but took only a day or so. The sim only packages are extremely competitive and I have saved money but am on a more generous package than with my previous provider. Before I decided to transfer to PlusNet I checked the reviews on Trust pilot and was a bit concerned that they were poor particularly as PlusNet prices were so attractive - would I be making a mistake? I can only speak from my actual experience and so far I cannot fault PlusNet in any way. I get the benefit of the EE network, an excellent package and all at a very reasonable price.
On the basis of my experience, I would strongly recommend PlusNet.
Excellent service, excellent price.
Switching to Plusnet was quick and easy. I would however, have liked it if it had been more clearly explained, that a temporary number is allocated, until your old number ports across from your old provider. I thought initially I had lost my old number, but was assured it would be done within 24 hours, which it was.
On the occasions I spoke to an advisor the call was answered promptly, and dealt with in a very friendly and professional manner.
The app is a doddle to use, and keep track on data usage. I have also subscribed to weekly updates on usage.
I had to contact Plusnet to switch off the voicemail function. It would be an added plus to have been asked if I wanted it on joining.
All in all a resounding 10/10 at this time.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Plusnet Plc
- 50.5 MB
- Requires iOS 10.3 or later.
- Requires iPadOS 10.3 or later.
- iPod touch
- Requires iOS 10.3 or later.
- Requires macOS 11.0 or later and a Mac with the Apple M1 chip.
- Age Rating
- 2020 © Plusnet plc
Up to six family members will be able to use this app with Family Sharing enabled.