This update includes a few tweaks and bug fixes.
Ratings and Reviews
Great app, makes money transfers painless...
I am using Azimo for years now, sending money to Poland monthly, and never had any delay or problems from them. If there was delay, it was my bank, who objected, waiting for confirmation, it was my own order. If not done on weekend, and no objections from bank, than transfer is almost instant, similar after confirmation.
Also exchange rate is good, no commission, and low fee, what over the years saved me hundreds £.
Only extra bit lacking here is skipping bank account, “to hand payment” option.
Only for that reason I am pushed to use competitors, and I do pay much more than.
Get it now, and safe yourself some good money, Pips !!!
Appalling Customer Service and Total Disregard for Long Term Customers
Almost £15,000 in one year and suddenly I am asked the most banal and insulting question about what a name reference means and if I am sending money on behalf of someone else - with the same last name!! A little use of initiative would have been to use google translate at least. They have a share of almost $21 billion in world wide money transfer to Nigeria alone (where I sent a large chunk of the aforementioned £15,000) and I would have thought that an organisation like this would have a strong level of diversity since they operate in all these different markets but it looks like they work out of some closet in some dark and foreboding place. Had the nerve to tell me that they have to stick to regulations but had no problem with regulations all this time. Came across very arrogant and looks like they are happy to just take your money and not keep their customers.
In this day and age of scrutiny and financial regulations, no one is ignorant enough to use an app to like this for transactions other than immediate needs. To say this is one of the biggest disappointments of 2018 does not even come near to describing the feeling. I will be looking at competitors for real
Developer Response ,
Hello! Thank you for your review. We regret to hear about this situation and about the fact that your recent experience with Azimo has not been positive. We would like to always make our transfers as smooth as possible for our customers, but sometimes, as our colleagues have correctly informed you, we are required to request additional information to stay compliant with the regulations. The request for additional information was the result of our routine compliance check which is conducted on a random basis, and therefore we may have asked for explanation regaridng details we’ve not inquired about before. We apologise if any messages from our team came across the way you’ve described it or if you’ve felt that things could have been done differently regarding the check. We would like to discuss this further, but we don’t have any details allowig us to identify your account. Could you please get in touch with us through https://support.azimo.com/hc/en-us, so we can apologise to you directly? It would be most appreciated. Thank you! The Azimo Team
Appalling customer service - AVOID THEM
I’ve transacted almost £10,000 over the last two years to the same account with no problems. But my most recent transaction hasn’t arrived. No idea why, nothing’s changed. Azimo do not seem concerned at all.. “check with our local partner takes 24 hours”.. 24 hours later .. nothing. So for me.. when it works it’s ok (not great as seen better rates elsewhere), but if it doesn’t work you feel very alone as their customer service is appalling and seem disinterested .. I’ll be going elsewhere.
UPDATE - still not got the money and it’s been almost two weeks now . But now they admit they have problems with transfers to Thailand with a “new local partner”. But can’t refund me (why not!!) so have to wait for them to send again...!! Cost me £30 in bank fees to get money out quickly as my family need it - Azimo refused to compensate but offered me an insulting £5 off my next transfer - won’t be claiming that!! A complete nightmare AVOID AVOID AVOID
Developer Response ,
Thank you for sharing your experience with us and I'm sorry to hear it wasn't a positive one. Recently we've changed our local provider in Thailand and few of our transfers got erroneously rejected by the receiving bank and then needed to get repaid. This is taking longer than predicted, however I'd like to assure you we're constantly in touch with our local intermediary monitoring the situation and applying pressure so that it's resolved as soon as possible.
Please don't hesitate to contact us via our chat or e-mail in order to obtain the latest update.
Thank you for your patience and kind cooperation.
Urszula from Azimo Customer Care
- Azimo Ltd
- 186.3 MB
Requires iOS 10.2 or later. Compatible with iPhone, iPad and iPod touch.
English, French, German, Italian, Polish, Portuguese, Romanian, Russian, Spanish
- Age Rating
- Rated 4+
- © Azimo Ltd.
Up to six family members will be able to use this app with Family Sharing enabled.
Get things done within this app using just your voice.