IG: Trade Stocks, Forex & More 17+

The latest update has not improved the performance of the app at all. It was so much better before. The charts were clearer before, performance was faster. It feels clunky and unresponsive now, very slow. The layout is less clear. In fact I haven’t discovered a single improvement yet, I’ve been using it for a week or two now. The previous app I used for 3 or 4 years and found it excellent.
If it ain’t broke, why fix it? You’ve messed about with something that worked fine before, and only made it worse.

We’re sorry to hear that the recent update has not met your expectations and that you’re experiencing issues with performance and usability. We truly appreciate your feedback, as it helps us understand where we need to improve.
Since your review, we have rolled out new updates aimed at smoothing the experience and addressing the issues you've mentioned. Your comments about the clarity of charts and overall responsiveness are very important to us. If you’re still encountering any problems, please reach out to us at helpdesk.uk@ig.com. Thank you for your honest review. All the best, A.B

I’ve been a customer for several years, lately things have been going from bad to worse, non of the moving averages worked MA EMA or the centre of Bollinger band, contacted them first time asked for screenshot said they would look into it after a couple of weeks hearing nothing contacted again, same again, contacted third time, said they would escalate the issue that must of been about 4 weeks ago, still nothing, contacted them again saying still waiting for a reply, absolutely nothing back, changed away from the app and logged in directly now the 5 min chart just stops moving, price is still moving but not the chart, you constantly checking to see if it’s displaying the correct price and this is for the FTSE 100 not something obscure, beginning to think they are trying to break you concentration, also, it would keep forgetting your settings like net off force open, something else you had to keep watching. Just moved some of my money out to open account with another broker, if it goes well will close the account. Very disappointing after several years recommending them to other people

—-UPDATE: —- Things have improved, they appear to have sorted the problems out at last, Thank you!

We're sorry to hear about your experience and understand the frustration. Since then, we’ve made several updates and would love to know if you're still facing any issues. Your feedback is valuable, so please reach out to us at helpdesk.uk@ig.com so we can assist you further. Thank you for your patience and for sharing your thoughts. All the best, A.B

IG was good initially but slowly when issues arise the true colours of IG and business ethics got revealed
Their ill practices involves
1- Removing assets from CFD without any reason with No notice to 4 weeks notice which is insane and blocking News positions opening anytime
2- If complaints department is contacted their support is like that they don’t even have accurate mathematical skills to calculate - cheap labour force at work or outsourcing at place
3- Your assets can be sold anytime happened with me and then suddenly got told off without any reason as consolidation took place - poor management
4- Lack of professionalism- they will suspend your account first and then ask for any new document which they may require rather ask documentation first and then see what to do next - harassing attitude
5- Complaints team has intentionally been remote and no telephone number to communicate effectively with and only frustrating bouncing only email to and from with very hard for them to understand your simple matter - poor policy
6- Assets which are available with other brokerage in CFD accounts here you wouldn’t get it in CFD always

Good things about IG
1- Vast assets to offer
2- Spreads are not insane
3- Customer service people are polite although they wouldn’t be able to help you due to poor management and policy making team but they are very polite
4- Easy to use and understand
5- online resources

We’re sorry to hear about your negative experience with IG and appreciate your detailed feedback. It’s concerning to learn about the issues you’ve faced, from asset removals to difficulties with support and complaints handling. This is not the standard we aim for, and we take your comments seriously.
Since your review, we've made several improvements to address many of the areas you mentioned. We’d like to better understand your experience and work towards a resolution. Please reach out to us at helpdesk.uk@ig.com so we can assist you directly. Regards, A.B