Impact by Focusrite 4+

Unable to render video for export to other apps

My favourite video app has problems with iPadOS 13.5.1. It records a video fine, but when I try to save it freezes halfway through rendering and then crashes. I’m telling you this more in hope than expectation, I suspect that Impact support is probably a little sketchy. Shame, it’s such a nice little app.

App needs updating

I have just purchased the Focusrite iTrack Pocket and have found out that it is useless as the app doesn’t work properly. As well as the rotation issues experienced by others, I have recorded videos, which I can play in the app but I cannot save them anywhere, as soon as I try to upload them the app just crashes. So great, I have wasted money on something that only works with one app and because the app has not been updated for 3 years, it no longer works with the latest version of iOS.

Edit after developer response: Too late, iTrack Pocket has been returned to the supplier under the UK sale of goods act which states that if something doesn’t work as it should you are entitled to return and get a full refund. To be honest, your response is not acceptable, you have been aware of the issues for long enough and should have rectified them by now, however looking at your various responses to other reviews which recommend using a different app, I’m assuming that you are not going to update the app and your impending announcement will be something to that effect.

Edit after second developer response: well done but too late, in the face of the app not having been updated for so long meaning I was not confident it ever would be, I have already returned the iTrack Pocket to the supplier for a refund.

Developer Response ,

Hi Peteswift44,

This has been fixed! Please update your Impact app as it should now work without issues in iOS 11.

Won’t work

It’s great when it works, BUT, I’ve not been able to get the app to work since the new iOS update, which is really annoying as I’ve only had the recorder less than a month, I always saw Focusrite as being one of the leaders in the market with this sort of thing, as we can now see, there’s not been an update for a few years now, I have now lost faith in there products... if they bothered to read their reviews they’d see it was necessary to keep up, “SORT IT OUT GUYS!”...

Update: after receiving g a response after my first review telling me that focusrite are sorting this issue it still doesn’t work, before I purchased this product I’d been researching the focusrite range of interfaces, I almost purchased a 6i6, anyway due to the reliability of these updates it led me to wonder what other updates amongst their range could be lacking, so I purchased a ROLAND RUBIX 44 instead, marvellous product and Roland are on the ball when it comes to customer service, I’ve dealt with them for a few years now, I wonder how many more customers they’re loosing due to this?!...
Not impressed...

Update: it seems it has finally been updated and is now working, I will now see how it goes...

Developer Response ,

Hi Farrahmarrah,

This has been fixed! Please update your Impact app as it should now work without issues in iOS 11.