InMoment Mobile 4+
InMoment, Inc.
Designed for iPad
-
- Free
Screenshots
Description
InMoment’s Mobile App makes accessing your CX data anywhere easier than ever. InMoment Mobile offers the same functionality as our online platform giving you access to:
• Reporting
• Customizable dashboards
• Case management
• And more..
InMoment is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer stories to inform better business decisions, and create more meaningful relationships with their customers. Through its Experience Hub™, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement solutions, as well as strategic guidance, support, and services to nearly 400 brands in 95 countries. To learn more contact info@inmoment.com.
What’s New
Version 2.6
This version contains bug fixes.
Ratings and Reviews
Bad update - don’t do it!
This new update pretty much renders the entire app pointless. As soon as you hit the reporting suite and try to run a report, the app redirects you to safari and asks you to log in again. Means you might as well just go to the website rather than the app at all. Pointless.
Not sharp enough, and a poor investment
This needs to be updated urgently. In the modern world where apps should be responsive and up to date, I find my job tougher and tougher when all I want to do is simply see what my customers are saying. Such a clunky app to use.
- Improve the comments screen, no need for fancy interactive word clouds on the app. It needs to be to the point and don’t give me the option to ‘View More Detail’ of a customer feedback, of course I want to see it all!!!
- Generate a report weekly/periodically and have it saved and ready to review. A simple, text based PDF is enough.
- Bring back focus areas. Why the app can’t have a link to an action plan function where the top 5 negative comments are aside a text box to record and then shared among all other users in the same site location.
As this was updated over a year ago, I can only assume that the person who had control of the app has left your business or been made redundant. Either way, sort the thing out so I can actually make a difference using the tools my company are paying for! And if you’re a prospective company looking to take someone on to handle your customer feedback, until this is done - don’t waste your capital!
Waste of time doesn’t work!
The app doesn’t work anymore. Since the last update it just gets stuck on log in, “getting everything ready”, “tailoring to match preferences”, “establishing a secure connection”, “preparing your experience”, “performing secure data transfer”, “optimising interface graphics” JUST SORT IT OUT WILL DO FINE PLEASE.
App Privacy
The developer, InMoment, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- InMoment, Inc.
- Size
- 14.3 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 11.0 or later.
- iPad
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, French, German, Spanish
- Age Rating
- 4+
- Copyright
- Copyright © 2020, InMoment, Inc.
- Price
- Free