INNOVV 4+

Could be so much easier

I’ve just installed a K3 on my BMW S1000XR. The device is unobtrusive and appears to work well.

Unfortunately, the app lets you down. Why, oh why, isn’t there a simple download function. I can get the data into the INNOVV app, but getting it out to external storage is so difficult. It’s also key to processing and producing usable videos from the material. Please do something.

Developer Response ,

Good day, thank you for your feedback. It means a lot to us. Currently, the quick way to get the video is to pull out the TF card. Best regards.

App barely useable

This app is a mess. To call it glitchy is actually praise. It is poor quality and lets down the otherwise decent C5 camera.

Connecting it to the C5 system works ok, though the wifi connection cuts out occasionally. In the settings there are a couple of items which I don’t know what they control as there are only Chinese symbols identifying them! The same problem occurs on some error messages (at least I guess they are error messages).

When you click the camera symbol in the app, the camera automatically starts. Not my preference! When the app is connected with the C5 it sometimes seems to trigger recording without me wanting to.

Deleting video files is buggy as well. Sometimes files are being shown in the video folder on the card in the camera which I deleted. And inserting the card in the computer confirms that they are not on the card anymore.

Like others I am bewildered by the use of ts video files. I would have thought mp4 files is a very common standard nowadays.

Developer Response ,

Sorry for your bad experience. I have shared your feedback to the engineers. Please update to the latest software later.

Great hardware, terrible software

Camera is great, shame the software (App) just glitches all the time.