Instarem: Send & spend abroad 4+

Guys. It’s not 3 simply steps as you state. It’s 6 now we have to wangle our way through multiple offers that I have to decline EaCh time. You have fixed defaulting to INR as my target currency. Allow a default to be set. Simplicity it is not if I have to keep faffing around setting currency to the target I want rather than the target you think I want ( based purely on you being Indian). So you do listen.

Better still support “ repeating a transaction “ like your competition does.

Also note to users. You MUST ensure the transaction reference is included in your remittances to them. Their matching algorithm seems to be less sophisticated than others and if you miss this you’ll get the run around ( per the negative comment elsewhere perhaps ).

Depending on the currency pair I’ve had transactions take one working day if you’ve correctly set the references. The best all inclusive rates I have seen.

Dear Customer, Thank you for finding the time to share your feedback! Please share your registered ID and contact details and we will look into this on priority. As you know InstaReM is a regulated service provider and every transaction is reviewed for smooth processing.

I have lots of experience with sending £'s abroad from my UK based account to Brazil & other countries. I tend to use "Wise", Yet, I used "Remitly" & others too. It never ever took as much as with Instarem to check/deliver. Not to mention they actually did NOT deliver it at all, but returned it to me, w/out informing me. I only found out myself after enquiring. I lost business due to their negligence & lack of professionalism. I wasted time & energy too, on the top of stressing myself. I therefore escalated it to an investigation & a symbolic refund, or discount on a new transaction. I was denied anything at all! The only person who dealt with me last when I threatened to shut the account, promised me something would have been done about it, how ever, it took more days to receive nothing again, not a single formal apology, not a refund/voucher. They should be ashamed of themselves! They deal with money & business, that involves real people, who may depend on it, e.g. for serious matters such as health.
I managed to request to close my account. Upon confirmation my account got shut, there was a message, that I couldn’t read, unless I re-opened my account. Proving again, these Instarem people are no good at all. Either time-wasters or scammers, who
use your money while making up stories. Avoid!

Dear Richard We deeply apologize for the experience you had. We take customer feedback seriously.Our goal is to create the best possible product for you, and your ideas and suggestions play a major role in helping us identify opportunities to improve.We shall reach out to you regarding your inquiry on your registered email address and number.

I just received a refund from InstaReM for money that I had booked to be transferred to South Korea. I was notified about a week after I sent the money that the money had been rejected from the recipient bank (just a few hours after I’d been notified that the money had been successfully deposited in the recipient’s account) on the basis that insufficient information had been provided. I was not informed of what further information would need to be provided and was asked to re-initiate the same transaction, which would be carried out using the new FX rate. Given that the FX rate had dropped significantly since I entered into the transaction, I was not willing to re-initiate as proposed and therefore opted for a refund. Although the refund process went smoothly, I was very displeased with the way in and speed with which the request for further information was handled - the whole process took me 10 days, when I was on a deadline of 5 business days to transfer my money to the recipient. I will not be using again.

Dear Customer, We apologize for the experience you had using InstaReM. Please share your registered ID and contact details and we will look into this on priority. As you know InstaReM is a regulated service provider and every transaction is reviewed for smooth processing.