International calling - Yolla 4+

Called the CRA to sort out my taxes from last year. Spent over an hour on the phone which only cost my £3.60. Excellent quality and value.

Im guessing the poor reviews on here have bad phone signal..? I can confirm calling from UK to Canada works perfect. I will be recommending to my friends and family

Thank you

Hi! Thank you very much for your feedback. It really helps us to keep going and delivering the best :)

Don’t bother downloading. It will probably only work the first time you download it and then it won’t after. The customer service or support is absolutely horrifying and poor to my surprise. I was expecting something better. I had raised an issue with my account as when I am trying to contact abroad, It states that “the password is invalid” and this was with me trying to contact a landline number abroad. customer support came back a few days after and said that this number is a premium number, which is why it’s not working. Although I informed them this is not a premium number, Markus (from customer supported) showed no interest in that and said premium numbers can be found out online. I attempted to call a mobile number abroad and it said the same thing that the “password is invalid”. Customer support showed no interest in the fact that this is not premium numbers as they’re trying to declare. I also raised that there are features not available on my account; perhaps there is an issue with my account…. No acknowledgment. It seems as though this app would work the first time you download it, allows you to top up and therefore steal your money :-) A company’s success is also always based on the level of customer support. For these two reasons this app is now getting a low rating.

Hello! We sincerely apologize for the issues you've experienced with our app and customer support. We understand how frustrating this must be, and we appreciate your feedback, which helps us improve our services.

We acknowledge that you faced issues after the initial successful use of the app. This is not the experience we aim to provide. We recommend uninstalling and reinstalling the app to ensure that you have the latest updates and bug fixes. If the problem persists, please reach out to our support team again with details of your issue so we can assist you further.

We're sorry to hear about your disappointing experience with our customer support. We strive to offer timely and accurate assistance to all our users. We will review your interaction with Markus and ensure that our team provides better support in the future.

We understand that you were informed about premium numbers. While our intention is to prevent any unnecessary charges for our users, we also need to ensure that valid calls go through without issues.

To make up for the inconvenience, we will credit your account with a bonus to compensate for the issues you've faced. Please check your account for this update. Additionally, our technical team is working on improving the app's performance and reliability.

If you continue to experience any issues or have further concerns, please do not hesitate to contact our support team again. We are committed to resolving your problems and ensuring you have a positive experience with Yolla.

We genuinely value your feedback and patience as we work to improve our services. Thank you for giving us the opportunity to address your concerns.

If I try calling someone from My uk no to another person in turkey on their uk no, will this work? Will it work if they don’t have Wi-Fi or a good network? Would really appreciate a quick reply

Thank you for reaching out to us with your question! With Yolla, you can make calls from your UK number to another person in Turkey who also has a UK number.
Our service doesn't require the recipient to have Wi-Fi or a good network connection.
As long as both parties have mobile network coverage, you should be able to make the call successfully.
If you have any more inquiries or need further assistance, don't hesitate to ask. We're here to help!