ITVX 17+

Katrina

In theory ITVplus is a fantastic app, perfect for me who is often busy when all the soaps are on, allowing me to be able to catch up when ever I get a spare moment. I especially love being able to swap devices so easily, ensuring that it’s entirely possible to be watching at home for example, and then picking up from where you left off, on your phone whilst out and about.
However, as I said, in theory it’s a great app, but in practice it doesn’t fare quite so well.
Constantly need to reload the whole app or just the program you’re wanting to watch, until it actually plays without freezing, has a picture as well as sounds, and shows the programme where you left off, and not frozen or with no picture at all. This is so frustrating and takes time to resolve the matter. I wouldn’t mind so much if this happened every now again, but sadly it’s seems to be almost every time I try to watch my much loved soaps etc. Please please read your reviews......and more importantly, LISTEN! Listen allowing a picture to go with it, and in colour please, not black and white!!😂

Developer Response ,

Hiya, thanks for taking the time to leave your review.

Issues within the app can sometimes be resolved by resetting the app via it's settings menu.

If you require any further assistance please email in at itvhubhelp@itv.com with reference to your review, thank you.

Good-ish, but…

Yes, it is good to be able to catch up with programmes I have missed, but…
1. The app does not remember where I am
I’m a series - so when I return to viewing, I have to try to find which episode I was watching and how far I had got. This is very annoying in its own right, but even more so when combined with…
2. The app insists on showing the same bunch of ads over and over again. It is soooo frustrating that sometimes I just give up and close the app and watch something elsewhere. If, for example, I want to find which episode in a series I watched last, I might open an episode and have to watch a whole bunch of ads before the episode even starts (which I understand, btw, although it would be better if these were in the middle of the episode, rather than before you have watched anything). Then I realise that I have already seen this episode, so I skip to the next one, and I have to sit through all the same ads again, even though I watched them about 10 seconds ago. This problem would be solved by putting the ads in the breaks in the programme, rather than at the start when you are trying to check if you have watched an episode already. Or by not showing the same ads again to someone who has just watched them.
Thanks.

Horrendous

Whoever designed this app needs to be fired, it’s an absolute joke.

I was watching someone live whilst waiting for a friend, he came out so I come off the app, when I’d dropped him off I opened it back up again and here’s the first issue, you can’t pause it live. So I clicked watch from the beginning and guess what, you can’t scroll forward. Why on earth can you not scroll forward? So what now? I wasn’t going to watch the first half an hour of a program I’d watched 10 minutes earlier so waited for it to finish and watched it on catch up when it become available. The second issue are the adverts, oh my GOD the adverts. So I bring it up on catch up, wait 3 minutes for the adverts to finish, the show then starts so I scroll forward to just under halfway but before it plays, it shows more adverts because I’d scrolled…. 6 minutes of adverts, SIX MINUTES. I watch 5 minutes of the show but low and behold, I’m just before another trigger for the adverts, so guess what? Another lot of adverts. I turned it off and I won’t be going back on it again, it’s an absolutely awful app. Oh and you also don’t have what every single other video app has, a preview screen so when you go off the app you don’t need to restart the program again… there’s a little mini screen in the corner to allow you to watch and read texts etc. Honest to god, no exaggeration, the worst of the TV apps by a country mile.