Jackpotjoy - Real Money Casino 17+

Wack pot joykill

They hate when you win and just keep putting Limits on your account, they also don’t like it when you have money to spend, they also ask you for things like your bank statements and personal spending information, and very sensitive information about your money and how you earn it, I have personally spent a great deal of my money on this site only to be penalised with out any reason or warning, personally I have lost all interest in this amateur site and their interrogation tactics, I’m out and they get zero points/£a no ⭐️’s

Developer Response ,

Hi Cackadoo, thanks for taking the time to leave a review. Please be assured, as an online operator who is fully licensed and regulated by the UK Gambling Commission, we do have to go through enhanced verification checks sometimes. We do appreciate that this process can be intrusive, rest assured all information provided would be treated as strictly confidential in line with our Privacy Policy. You can see more on this here: https://help.jackpotjoy.com/hc/en-gb/articles/360010059199-I-have-been-contacted-by-your-Compliance-Team. If you would like to discuss this in more depth, please contact our Customer Support team on Live Chat or Free Phone 0800 458 0770. They'd be happy to help. Kind regards.

Decent wins

I only downloaded Sunday, played alot games with small £1-£2 bets. Played £10 by accident and I won £600. Was a fight with customer service to get the money. However Dorris her name was from the “verification” option you can choose to speak with was a lot more helpful. Got my money to me within 2 mins. Prev spoke with “Dean HR” it said, who asked me personal questions like could I afford my bills or did I need the money for that? Was very personal and questions. Explained my money obvs wou let help this month as it’s £600 extra and I just paid 1k for my car to be fixed. I’m a community car so need car for my job. He then banned my account!! When I only just joined. Felt like didn’t like fact I won after spending £15 on app. And was shut down: but I did win £600 and got the money. You just need to keep on at them if want verification. According to Dean wins are not definite he said? I’m like where does it state this when join? Told them had all screen shots as proof of win, how I won, his conversation with me etc, then Dorris I spoke to on live chat from verification sorted it in 2 mins. Some customer support is appalling!! However it is legit and ur just lucky or not like I was

POOR IS TOO GOOD A DESCRIPTION!

This morning I have played several games on this site. From 8.30 it slowed down...and slowed down....and slowed down more. Playing Persian Fortunes was more like playing Russian Tortures. 10 seconds to show the cascade (not to mention the MISerable payouts). Then I play another game. And I notice that there are issues with the balance reducing more than the gameplay...( I think). I didn't think much of his as it was prhaps only £1or so....but then, on the same game, I won around £1.60 which didn't seem to transfer to my balance. Then I noticed that again, for definite. I go to try to live chat to ask someone to check for me...and the live chat box...won't open the keyboard on my device so I can't communicate with them. Now, I'm not techstupid! so I reopenth app, refresh, empty cache, uninstall and go in via the website (because trying the website route defaults to opning the app anyway). Same thing on website, I can enter my details but can't chat back to the waiting agent. I am now posting this as the only means of getting through and in the hope that JPJ will get their acts together.

Developer Response ,

Thank you for your review Quaedam.

Having looked through your review, we can confirm that we are unaware of any issues regarding the app freezing or balance not updating, however, we would happily look into this for you. If you are still unable to start a live chat with us, then please either email us at support@jackpotjoy.com or why not call us on 0800 458 0770.

You can also see if games have credited the wins by going to My Account > History > Wager History.

We look forward to hearing from you soon.