JBL PROSCAN 4+

I have kept aquarium fish for over twenty years now and have moved to breeding Discus and freshwater Shrimp, also African cichlids. I have used loads of test equipment over the years. I find using this app with the test strips very hit and miss. If you keep your tank at the middle range of all the parameters you will probably find this ok to use. If your using it and need results to be bang on and there going to be at one end of the spectrum then this will not work for you. The light around seems to effect the results also the results are not constant. You need to have the same brightness of light and a pure white background to get any stability in reading. I get high readings using this but if I use a dedicated test kit I get far more accurate readings. So I don't trust it. I.e. It I have a high Gh reading today of 18+ for my African tank. I tested it with two other dedicated kits and got 14 with both!!! This seems to happen often with all the tests . Needs more work before I trust it.

Hello Johny W, thanks a lot for your feedback.
I think we can aprove your doing. For further help we need your UUID, lot from the stripes. Please create the ticket here: www.jbl.de/support

Why do we need to authenticate once in a while when using the app? Why my scans are lost when I need to authenticate after making the water scan? Why before starting the services users are not authenticated so there are no losses of services after authentication? The authentication is badly integrated with the app. It seems that the business doesn’t trust its users true ownership of the app. So primitive the way of dealing with authentication, and don’t tell me that this comes to benefit of the user - just the opposite!!! A new unnecessary water scan, more revenue to the company- day light robbery!!!!

After the response from developers:

It is getting from bad to worse. The authentication is so antiquated. There is no proper sync between web and app. Every time there is an update it loses the authentication. It is so primitive this app, and quite frustrating itsusage. The only thing the arrogants can do is gaslighting the users assuming that’s the only app they ever used.

Recommendation is to go elsewhere, there are other apps in the market that do almost the same thing.

Hi Sergio, the login is the first step. During the scan process there is no way of getting connected to your account. Use the single test mode without login and it is done for the local app. Otherwise login before and get your measurement saved into your profile. You can reach it also on our website. For further questions please get in touch with our experts at www.jbl.de/support

I’ve spent over £20 on the kit, spent the last hour downloading the app. When I try and use the camera to scan and get a reading, even after spending ages lining the camera up perfectly with the card, it opens a really annoying error message every 2 seconds directing me to the website as apparently it’s unable to take a reading. I’ve read the help on the website and followed the instructions to the letter but cannot get a reading. Waste of time and money. Finally responded to this review with a fix 2 years after was originally submitted, customer service matches the poor product

Hello hstaniford, thank you for your feedback.
Please install the latest update and try again. All known bugs have been solved and misunderstandings have been fixed by extensions.
We are happy if you can adjust your rating afterwards and testing works without problems for you!