Lidl Plus 12+

Today for the first time the Lidl app actually worked. No really I’m not making this up …
I should of course thank Lidl Bognor for getting its act together but now that it’s registered! It seems it wasn’t worth it ! .. 2%. If I spend 100 per week ? I had moved over to Aldi as the staff don’t gossip on the tills and the vibe is much better! Decent bags are also available and their food is better value
But I really like the bread in Lidl and was in a rush so back to Lidl . my spend of £70-80 last week didn’t register again and it didn’t surprise me . The lizzy dripping on the counter just said customer services ! Previously a young man ( possible manager just asked for my phone number and sorted the dodgy app/ dodgy Wi-Fi that way …
I also notice that I won a scratch card for a token off something I don’t use !! Lovely .. I would personally rather you scrap the app and use the money for staff training or buying paper bread bags that actually fit the loaf your buying !! It’s a small thing but as it’s your only advantage over Aldi I would make the small effort needed. Can’t believe you actually need to be told this basic stuff

Thank you for your review. We are sorry you are having issues with the Lidl Plus app. Our Customer Service Team are happy to help. For stores in Scotland, England or Wales we can be reached here lidl.co.uk/lidlpluscontact. For stores in Northern Ireland our colleagues can be reached here lidl-ni.co.uk/service-help/contact-us. ^Annette

Today I was shopping in Lidl in Finchfield Wolverhampton where I shop every single week and spend a lot of money in the store the assistant did not ask me for my Lidl Plus card and as I given over money I then said to her you haven’t asked for my card and her attitude was well. I’ve put it through the till now and I said yes okay but you haven’t put my points on or deducted my vouchers that I’ve saved for this weeks shopping and her attitude was well. I’ve put it through now. Not I’m so so sorry which would’ve gone down much better with me, then just dismissing it as though it was nothing so eventually she called for the manager who I might add had a right attitude on him today as well When I questioned it, his face told 1000 stories. Oh my God, another complainer which I am not just very annoyed regarding this transaction, so I asked if there was anything else he could do. Yes I can put all your shopping through again. He said ! unfortunately, I would have made him do it just for self-satisfaction for his attitude, but I had to be somewhere else in 10 minutes time and I haven’t got the time to stop and do it just found this rather annoying even the guy behind me outside the store commented about the managers attitude and facial expressions because I apologised to them for holding them up in the queue while I was debating about this transaction! Not very happy about this!

Thank you for your review, we would be happy to help. Please feel free to contact us directly through the app by tapping on “More” and “Help” and “Contact us”. ^Vicky

After purchasing a power too for £130, I used the register the receipt on the app before paying. I then paid
I then purchased my shopping which came £88, the Lidl cashier said I would be able to use my Lidl coupon to pay for the shopping so to do this.
I then tried to use the expect £2 off voucher which was not viewable on the app, so I paid for the shopping, I asked if I could register the receipt, I was told by the cashier that I could do after paying but to call customer service and they would be able to help. I did this and was only able to listen to a audio recording as opposed to a person that could help. The customer service did however tell me to register the receipt in store, therefore, I have lost a lot of faith Lidl’s customer service,told one thing store different on audio record on customer service. I would appreciate if someone could register my second receipt so that I claim my addition £8 coupon.

Thank you for your review. We are sorry you are having issues with the Lidl Plus app. Our Customer Service Team are happy to help. For stores in Scotland, England or Wales we can be reached here lidl.co.uk/lidlpluscontact. For stores in Northern Ireland our colleagues can be reached here lidl-ni.co.uk/service-help/contact-us. ^Belinda