Lidl Plus 12+

2% and a rubbish app

Today for the first time the Lidl app actually worked. No really I’m not making this up …
I should of course thank Lidl Bognor for getting its act together but now that it’s registered! It seems it wasn’t worth it ! .. 2%. If I spend 100 per week ? I had moved over to Aldi as the staff don’t gossip on the tills and the vibe is much better! Decent bags are also available and their food is better value
But I really like the bread in Lidl and was in a rush so back to Lidl . my spend of £70-80 last week didn’t register again and it didn’t surprise me . The lizzy dripping on the counter just said customer services ! Previously a young man ( possible manager just asked for my phone number and sorted the dodgy app/ dodgy Wi-Fi that way …
I also notice that I won a scratch card for a token off something I don’t use !! Lovely .. I would personally rather you scrap the app and use the money for staff training or buying paper bread bags that actually fit the loaf your buying !! It’s a small thing but as it’s your only advantage over Aldi I would make the small effort needed. Can’t believe you actually need to be told this basic stuff

Developer Response ,

Thank you for your review. We are sorry you are having issues with the Lidl Plus app. Our Customer Service Team are happy to help. For stores in Scotland, England or Wales we can be reached here lidl.co.uk/lidlpluscontact. For stores in Northern Ireland our colleagues can be reached here lidl-ni.co.uk/service-help/contact-us. ^Annette

In the middle

I shop a lot in Lidl Pinner as the staff are great and everything’s well stocked but Lidl in the middle lets me down every time I go there. If I see something that I like and want I don’t go there as I’ve missed out so many times.
I go out of my way to South Ruislip to try to get it and always so much of everything. Compared to a shopping experience Pinner wins by a mile as South Ruislip as a shopping experience I would struggle to give it a star. I’ve walked out a few times as it’s just dark, dreary and the way stock it thrown on shelves in boxes reminds me of being in a pound shop or a warehouse shop. Staff in Pinner are helpful and polite but South Ruislip you are lucky to get a yes or no. I understand shops are different sizes but to have an area for the amazing bargains but don’t utilise it. I’ve been going there for roughly 8 years and screwdrivers, bits for drills etc have been the same since I started going and take over an awful lot of space compared to toys, clothes etc. it’s a busy shop and I understand “when it’s gone it’s gone” but it could be gone in less than an hour if 5 people buy them, Sorry if I sound like I’m moaning but with a 2 and 4 year old And unable to drive to get to shop and everything gone within an hour it’s a pain.
Yours
Chris Kernan

Assistant not doing her job properly!

Today I was shopping in Lidl in Finchfield Wolverhampton where I shop every single week and spend a lot of money in the store the assistant did not ask me for my Lidl Plus card and as I given over money I then said to her you haven’t asked for my card and her attitude was well. I’ve put it through the till now and I said yes okay but you haven’t put my points on or deducted my vouchers that I’ve saved for this weeks shopping and her attitude was well. I’ve put it through now. Not I’m so so sorry which would’ve gone down much better with me, then just dismissing it as though it was nothing so eventually she called for the manager who I might add had a right attitude on him today as well When I questioned it, his face told 1000 stories. Oh my God, another complainer which I am not just very annoyed regarding this transaction, so I asked if there was anything else he could do. Yes I can put all your shopping through again. He said ! unfortunately, I would have made him do it just for self-satisfaction for his attitude, but I had to be somewhere else in 10 minutes time and I haven’t got the time to stop and do it just found this rather annoying even the guy behind me outside the store commented about the managers attitude and facial expressions because I apologised to them for holding them up in the queue while I was debating about this transaction! Not very happy about this!

Developer Response ,

Thank you for your review, we would be happy to help. Please feel free to contact us directly through the app by tapping on “More” and “Help” and “Contact us”. ^Vicky