MadMuscles: Workouts & Diet 12+

I found myself completing the questionnaire- which simple to complete and asked questions which I felt would meet my needs - get fitter and lose weight.
Signing up (3 month promo) was simple , though did inadvertently pay an additional £14 one of payment for something to do with food planning - not sure what I’ve actually received for that…
I follow the programs set at home without much equipment (stretch bands, dumbbells and kettlebells) -each program is different and takes between 30-40mins - which flies by. You can change the day(s) of exercise. Also take on additional ‘challenges’ - eg burpee 10 day challenge.
Its been 2 weeks and I have felt motivated to complete each session as each session does seem to fly by, plus I am noticing a bit of progression (I’m not expecting immediate changes) - exercises do feel a bit easier (I can get to the end of most), heart rate is up and feels like I have done a work out.
So far so good - I’m enjoying using the app.

Hello! Thank you for choosing our app! We truly appreciate reviews as inspiring as this one. Keep enjoying it! Best regards, Mad Muscles Team

Who is this aimed at? In theory all of this should work. But in reality, nobody is going into the gym to do gigantosaurus Rex Hamstring curl day. In the 2 decades I’ve been using the gym I’ve never been able to bounce from one piece of kit to the next without upsetting someone or the entire gym. You can’t do 1 set in the squat rack and then run over to the lat pull down and then on to 4 other machines to then expect to get back to the squat rack empty! This only works if you own the gym and nobody goes there or you have the likes of Ronnie Coleman’s home bb gym. (Which I’d wager if you did - you’d not be using this app…you’d have a p.t and and nutritionist on tap) The food was really lacking in meat I found. Unless I’m still in the dark ages but I’m pretty sure not every is vegan yet. Massive percentage of the meals were vegan or meat free. Back to the names of the workouts…who on earth named them!? it’s laughable. Not impressed with the package overall.

Hello! We are sorry that you have formed such a negative opinion of our app. We are always open to any kind of queries and questions, and everyone can contact us at support@madmuscles.com Please describe your issues in a few words, and our support team will gladly help you. Kind regards, Mad Muscles Team

Had to give over my money before seeing the so called plan they provide then charged me for a meal plan with out my consent! Emailed the company to say this the same night and the response I got was Hello, My name is Elizabeth from Billing Support Department. I truly appreciate your patience and understanding throughout this process. I have dedicated considerable time and effort into thoroughly reviewing your case. Regarding your refund request, we have specific rules and policies in place that guide our decision-making. Unfortunately, your situation does not meet the criteria for an approved refund. Though I cannot process the refund, as a kind of my deep appreciation, I would like to offer you access to your plan for three additional months absolutely for free! No other charges will ever appear. I will be very excited to see you staying with us! I hope to hear from you soon. This is just a scam app out to get your money the plans are 20 minutes long and they will add things with out your contest! Apple needs to cracked down on this Company and I will be taking this further with my bank to retrieve my money back

Hello!
We're genuinely sorry to hear about your experience, and we understand your concerns. It's important for us to clarify that the description of your situation does not align with our usual practices, and we are committed to resolving this matter for you.

We take refund requests seriously, and our aim is to provide a fair and satisfactory resolution to our users. We'd like to investigate this matter further and ensure that you are not charged for any services you didn't consent to. To assist you more effectively, we kindly request that you contact our customer support team again at support@madmuscles.com and provide with the relevant details of your situation, including any proof or correspondence related to this issue. We are here to address your concerns and rectify this situation as soon as possible.

Please be assured that we value your feedback and will take measures to improve our users' experience. We appreciate your patience and understanding during this process. Your satisfaction is important to us, and we are committed to resolving this issue to your satisfaction.