Mainline 4+

Has the potential to be good - but isn't quite there yet. I've had issues using the app 2 out of the three times I've used it this week. ADVICE: Don't trust the pin dropping function (like you would with the UBER app), always write your pickup address in manually... it's proven to be useless for me if you don't and your cab gets cancelled (which has happened to me 2 out of the 3 times).

Could be great with some development work to improve it but currently infuriating and time-wasting.

I'll try again using manual pickup address entry, and I don't doubt it'll be better then... but I can't score higher than 2* until I see that.

Iv never really had a problem when I’m able to get a taxi through the app , it’s usually quite quick but a feature NEEDS to be added for when there is no taxis available or the wait is quite long because it doesn’t tell you how long the wait is and as soon as you press request , there’s no going back until a taxi is found for you, no matter how long it takes as there is no cancel button until a car has been found so if it’s taking too long and you have to book with another taxi company , you have to sit there and wait after until a car has been found to cancel it which is really annoying! I have tried everything when this has happened like refreshing the app and even deleting it and reinstalling it and nothing cancels the request so this needs to be added!

The company themselves not so much. Used to use this company exclusively until Uber became more convenient, but used them recently since I saw the app was available. First problem - driver was not wearing a mask, which during a time of global pandemic is unacceptable. There is absolutely NO evidence that wearing a mask, even in people with asthma, causes harm over any duration of time. In addition to this, my driver was openly listening to InfoWars, a well known hard-right, right-wing, fake news propaganda site, whose pro-trump tripe was directly involved in provoking terrorist activity in the US Capitol. It is unspeakably offensive to me. If this is the type of person they have no qualms about employing and representing the company, and if this is the attitude towards passenger safety (re: mask wearing), then that speaks volumes about the organisation. I wanted to support a local company instead of using uber. I will not be making that mistake again