Merge Castle: Match 3 Puzzle 4+

Refreshing

Absolutely love this merge game, it’s so different from the other merge games, fun, and when you get the biggest building you don’t need to fill it up , it provides goodie right away and any spare building s ou have left you can bin them and get energy, very generous game, great graphics, and merging 3 is absolutely great in this game, if you merge 5 you will get bonus, there is so much more about this game that makes it very enjoyable and addictive, love it thank ou

Purchase failed

Update - Apple say I’m not entitled to a refund! I’ve also reported to PayPal, who have refunded me 3 payments. Do I need to contact PayPal again for the other 2, or are you able to credit me with a golden ticket & something else? I don’t normally purchase game content but I’m really enjoying this game, and I’m put off trying to buy again. Please can you sort asap. Thanks. — 4 times I tried to buy a golden ticket. Each time it said purchase failed, but after still took 4 payments. Had to contact Apple for a refund of these payments. Just updated the game, thought I would try again, same issue, took my payment, but no ticket. Also, supposed to get 10 rubies if signing in through Facebook. Did this, but no rubies. Disappointing, as enjoying the game. I did use the support ticket regarding Facebook, but got no response.

Developer Response ,

Items are usually delivered instantly but in some circumstances may take longer. When such delays occur, please try the steps below:

1. Make sure you have a stable internet connection
2. Disconnect and reconnect the internet.
3. Restart your device, and check again

Important Note: Please do not uninstall the game or clear the data, which may cause you to lose the items you have purchased permanently.
If you still have not received your purchase after 24 hours, please contact our customer support with the following information:

- The number of items you purchased
- The approximate time of your purchase
- A screenshot of your receipt of purchase.
- The version number of the game you purchased

Please provide as much information as you can for us to help you as quickly as possible.

Great game

Such an addictive game I love it!! Love the fact there is no ads or I would have deleted it by now, I’ve not experienced any of the purchase problems everyone else has had but I’m relatively new to the game so far so good

Developer Response ,

Hi! Thank you for the warm feedback. Hope that you stay with us for future updates and give us more inspiration to keep the fun on. :) Happy gaming!