We’ve built a different kind of high street bank. A bank with stores that are open when it suits you, 7 days a week. A bank where you can walk in without an appointment and walk out with a working account, debit card and all. A bank that tells you exactly what you’re getting, in language that actually makes sense. A bank that puts you first.
Now, wherever you are and whatever you’re doing you can manage your Personal and Business accounts with our mobile app.
- Insights on your accounts and transactions
- Send International Payments
- A handy spending summary shows you where you’re spending your cash
- View transactions which are still being processed
- Temporarily block and permanently cancel your debit and credit cards
- Make payments to new and existing payees and transfer money in between your accounts
- Login with Apple TouchID
- View and cancel your Direct Debits and standing orders.
- Share your account details through WhatsApp, email and messages to easily receive payments from friends and family
- Create and edit Standing Orders
- Open Instant Access Savings Accounts
Registration - Getting Started
Whether you’re an existing or new Metro Bank customer it’s simple to get started.
- If you’re registered for online and telephone banking, you’ll need your 12 digit customer number, 8 digit security number and your password
- If you’re not registered for either, you’ll need your 12 digit customer number and the details of the card you used most recently or your Magic Word.
Metro Bank’s mobile app is available for Personal customers and also Business customers if they’re using Business Internet Banking only.
Standard data charges from your mobile service provider may apply.
If you experience any issues downloading or registering the Metro Bank mobile app, please visit us in store or call us on 0345 08 08 500 or email us on firstname.lastname@example.org.
Metro Bank PLC. Registered in England and Wales. Company number: 6419578. Registered office: One Southampton Row, London, WC1B 5HA. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Metro Bank PLC is an independent UK Bank - it is not affiliated with any other bank or organisation (including the METRO newspaper or its publishers) anywhere in the world. "Metrobank" is the registered trademark of Metro Bank PLC.
- We’d love to hear from our FANs to know what works well and where we can improve, so we have added an easier way for users to give feedback via the mobile app
- We’ve introduced new functionality to allow users to view their credit card minimum payment, statement balance and statement date via the mobile app
Ratings and Reviews
The Best Bank for Today’s World
The 1st thing they do is, when You open Your account is to take a digital photo If You get robbed You normally lose everything all Your ID your driving licence etc you also have No cash, No problem they are open x7 days a week until 8:00 bar Sunday it’s earlier You tell them your name address etc say You need a new card they simply check your stored photo and say take a seat it will take x5 minutes, You have a coffee collect a few pens 😉 and Your new card is given to You With that as it’s an ID, You can go to Your Vodafone store get a new SIM card to put in another phone etc etc Try waiting x5 working days for one to arrive in the post, from the other medieval banks, who you can’t even phone as you don’t have one, if You can even get through to a real person The app is designed from the ground up to work as you would expect it to faultlessly It has been update and made even better during My few years with them I cannot fault them in anyway shape or form, more branches would be handy although saying that I have only ever been into a branch on x3 or x4 occasions to open the account and pay in a cheque once It’s So friendly and relaxed Coffee / Proper sized pens to write with a cash counting machine even a toilet ... Metro bank is awesome
So easy, so quick and so reliable.
I opened up a Metro account two years as a trial 2 years ago having been my previous bank since I was 12. So that was 36 years loyalty to the Bank of Ireland UK. Misplaced loyalty. Within 3 months I moved all my banking to Metro because I was so impressed with everything.
Bank of Ireland don’t allow you to transfer money from your account after 3pm and only in working days. If I wanted to transfer money on Friday if a bank holiday it wouldn’t be received by the payee until Tuesday morning. They claimed it was to ensure cleared funds were available but if you didn’t have cleared funds the transaction wouldn’t even start processing!!!!
My regret is not moving to Metro years ago. I tell everyone how brilliant, efficient and friendly they are. Very very happy customer here.
I like Metro but, Only a couple of issue
The way the debiting system is set up for electronic purchases makes it very difficult to keep up with what you actually have left in the account. You use your card and it does not reflect right away in your account (especially when you use PayPal), then 1-2 days later you get a sudden debit in your account and you’re left to wonder where it came from. This has made my planning go belly up one too many times. Someone might argue that it’s personal responsibility to keep up with it; to that I say, what then is the purpose of the app but to help manage finances.
There also could be a system that alerts about direct debits and standing orders at least a day before, especially for those who have got a bulk of them so we can avoid the 10£ (per transaction) penalty, except of course it is Metro’s way of making money. This issue has made me move all my direct debits except one to another bank.
I really like Metro, that’s why I’ve chosen to write this review for the first time ever.
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