Metrobank App 17+

I’m currently in UK this new app and even the old one doesn’t work at all , I’ve been trying to login to my account and metrobank doesn’t send any SMS OTP , I’ve phoned them already and said they sorting the problem out and I emailed customer care as well said the same thing and I received email saying problem has resolved already then I tried to login and still didn’t receive any SMS OTP via my registered mobile. I’m so disappointed and frustrated with you guys bec up to now I couldn’t transact anything via online banking bec the problem is still remain a big problem.

Hi Kevixge, we apologize for the inconvenience that it caused you. Currently, there are no reported system issues affecting the sending of OTPs. Please consider trying again.

If you're not receiving your OTP (One-Time Password), here are some troubleshooting steps you can also try:
1. Check your network connection: Ensure that you have a stable internet connection or cellular network. Poor connectivity can cause delays or prevent OTP messages from reaching your device.
2. Verify your phone number: Make sure that the phone number associated with your account is correct. OTPs are sent to the phone number registered with the service or application.
3. Check your spam or junk folder: Sometimes OTP messages can be mistaken for spam by your email provider or messaging app. Check these folders to see if the OTP message was filtered there.
4. Resend the OTP: Some services provide an option to resend the OTP if you haven't received it within a certain time frame. Try requesting a new OTP.

If the issue remains unresolved, please don't hesitate to contact our 24/7 Customer Service Hotline (+632-88700-700 or domestic toll-free number 1-800-1888-5775) for assistance.
Thank you.

I have a payroll acct back in the Philippines which is apparently still active.
I downloaded this new app since I do not remember my previous log in information from the previous. I have my Ph phone number with me and have access to my email despite this it still says. “Ooopss… something went wrong… bla bla bla.
I received the email that I am registered but can not log in.
This app needs an update. Devs please do your work! You’re only at version 1.10 ??

Hi Tian0123456789, we're sorry for the inconvenience. Currently, there are no reported system issues affecting login process. There could be system issues during your login. Please consider trying again. You may try to reboot the device to refresh network settings and clear the cache and data of the app to eliminate any potential conflicts. Thank you.

Just want to say, I like the new app. A bit slower than the old one but its OK. The design is also much better and modern. I’m not sure why so many are having issues with their OTP but I havent had issues with receiving one so fat.

Hi ZiangoRex, we're sorry to read about your experience. We have created a case under ticket number App20230922-083800EMS
. Please allow us to take a look at the issue by sending us more details via our official Facebook page or e-mail us at customercare@metrobank.com.ph. Kindly use the ticket number as the subject line.