Mindstep Brain & Mental Health 12+

The app has changed a lot since I used it a few years ago. Initially it had a “testing” feel to it and felt rather cheap, so I totally agree with some of the previous reviews here. But today it really felt like it was analysing my unique situation with sleep problems, gave me scores for anxiety, depression, cognition, lifestyle, and sleep.

I thought some of the care series short videos were excellent and found myself thinking about them during the evening even though they were only a few mins long.

The scoring system is rather opaque, and have only a short description of what the score means. More details would be helpful.

Hi there, thanks for taking the time to leave a review! We're glad you found the app more polished than before and we appreciate your suggestions on scoring system! Thank you for using our app and please let us know if you have any other suggestions.

I was a bit skeptic at the beginning(like I am with all this kind of apps) but after trying it for 3 weeks I have to admit that it’s surprisingly good and useful. The thing I like the most it’s the personalisation of it, and a very friendly and colourful interface. I’ll keep using it and see how it’s going. So far it’s definitely recommend💪

Hi Trevi19, we're very happy to hear you have found the app helpful - thanks for taking the time to review :)

Downloaded the app initially, then they had a bug so after paying for it I could actually not progress to the next level.

Reached out to customer care asking what's going on, and if they can't fix it, I'd like a refund and cancel my subscription. Until today, no one answered. This was 1.5 months ago.

Then a few weeks later after an update, it was working again so I was like great, they could have communicated but whatever, so kept using it.

Haven't logged in for a few weeks now but wanted to go back to the yoga session which I've done multiple times and actually liked. Just to figure out it somehow logged me out, thinking great another bug... so I had to do all those assessments again, just to then find out when signing back in that my account indeed has been deleted.

Again this was never communicated. Keeping in mind they've also charged me just 2 weeks ago. So I've paid twice. 1 month for it not working, then 1 month where they've deleted my account and I can't even use it unless I start over. 10£ for nothing. No value & no service.

Hopefully this app will do what it's meant to in the future once they fix their bugs and processes. But most likely will be without me.

Hi Tk-96,

We're truly sorry to hear about your experience and we can completely understand your frustration. With the detail of information provided, we can't figure out why your previous attempt to contact us didn't reach our support team or wasn't addressed. To ensure we can address your concerns promptly:
1. Could you try reaching out again? Shoot us an email at support@letsmindstep.com, or if you’re more comfortable, use the chat feature on our website or the report option within our app. We’re keen to get to the bottom of this to ensure your concerns are fully addressed and see how we can make this better for you.
2. On the account access front: We want to reassure you that your account remains intact. Our sign-in sessions do expire after a while for data security reasons, but we’ve made a note to flag this process to users more clearly in the future.

We appreciate your feedback—it's crucial for us to improve!