MiniInTheBox-Fashion Style 12+

It’s not good enough service by this site to buy.
They haven’t confirmed your tracking and also site not supported to track your parcel wherever it’s
Please be sure about pros saving time and also with delivery period days
Not at good any way

Dear Customer, this is Customer Service Supervisor from LightInTheBox. It's my pleasure to help you.
May you please provide me with your order number and describe the problem? I'll be happy to check your case and solve it to you satisfaction.
I am looking forward to hear from you. Thank very much for reaching out

I ordered a phone case from here and selected the shipping that was 10-20 days. Still haven’t received it after this time so I get in contact and am told it could be up to 3 MONTHS! So obviously I can’t walk around with no phone case on for 3 months as I will probably end up smashing my phone so I asked customer service for a refund as I was not willing to pay for a deceiving service. The customer service employees make absolutely no effort to even listen to enquires and customer needs and keep repeating themselves that my parcel will be here in 3 months. No, I requested 10-20 days not over 3 times more than that. Still haven’t had any help what so ever. The customer service people just close the enquiry after they’d repeated themselves and refused to acknowledge what I’m saying so you can’t even ask them why they won’t listen to you. Shocking customer service and deceiving information about shipping.

I urge everyone that does not appreciate being treated like rubbish or being deceived about when you will receive your products to shop somewhere else.

I don’t have my product, I don’t have my money to buy another phone case from a company that cares about it’s customers.

Dear customer, this is Customer Service Supervisor from Lightinthebox, I am really sorry that you were unsatisfied with the previous answers you received from our customer service department. But I would like to try my best to help you. Can you please advise me your order number, so I can check and solve problems in timely manner? Thank you for your understanding in advance. I am looking forward to your reply.

I had ordered few items from this website and none of it arrived on time and neither did it match the description. 3 items arrived damaged with delayed deliveries. One of the watches I ordered didn’t even work! Waste of money! I requested a refund and cancellation of order in between due to delays in delivery yet my request was ignored! The tickets I submitted for my issues were closed without having any communication with me so I couldn’t even report the issue anymore.

For one of item that arrived they asked me to return the item but the company is based in China and the delivery cost too much and they wouldn’t offer any help!

This company is a con and don’t provide any relevant communication or help after you’ve ordered your item! All they did was process the transaction! They send items in damaged quality and then make a long issue about attaching photos of damaged item which won’t even upload on their website. There’s no contact number or email to communicate either! Waste of money and time!

Dear Customer,
We are sincerely sorry for this situation, we will take full responsibility for the damaged and poor quality items,but please note we have to confirm the pictures, we need the pictures to report it to related department to resolve the problems,could you please tell us the order number, our supervisor will help you to resolve all the problems with our greatest effort.Thank you for your cooperation in advance.