All Change automates delay refunds season ticket commuters (currently South Western Railway only). The app:

• Automatically identifies your journeys and claims
• Allows you to submit delay claims in one tap or, if we miss a delay, submit missing claims in a few taps
• Sends notifications and/or emails for claim events (e.g. delay claim approved/declined)
• Manages communication with the train operator

Some useful notes:

• Currently zero fees apply for processing of claims
• The app can only process Delay Repay claims (not bus replacement etc)
• We only use location data to identify your regular journeys and claims, and there's a slight delay before these appear (~15 mins)
• Please keep WiFi turned on to improve location accuracy as the app avoids using battery draining GPS

What’s New

Version 1.23.0

• Added a one-time alert requesting confirmation the submitted claim is valid

Ratings and Reviews

4.8 out of 5
41 Ratings

41 Ratings

CMF0105 ,

Great App!

If like me you frankly don’t have enough time in the day to go through the convoluted process for submitting Delay Repay claims this App is a great little servant. The claims process is really as easy as it says once you’re up and running and I generally find the journey information capture to be very accurate. Although the refund sums are pitiful in the scheme of things it’s great to finally have an easy way to process claims. I would recommend this App to all long suffering commuters.

J-to-the-T ,

If you commute, you need this in your life

App not perfect yet but as an early user that’s to be expected. This will only get better the more of us who download it & feedback. The delay repay scheme is an absolute insult to the price we pay to commute, anything that makes these money stealing c*ckwombles (disclaimer: not my gag) at SWR do a better job can only be a bonus. As a gold card holder for over 10 years, I can’t encourage you enough to download this app and get stuck in.

Esjay66 ,

Quick and easy way to SWR Delay Repay

Definitely urge you to try this app. Been using it for several months with 100% success on SWR Delay Repay. So easy as it runs in the background and tells you when you are eligible for a claim. With your ticket information securely stored in the settings, at the tap of a button it will make the claim for you. Anything to take time and hassle out of SWR Delay repays.

App Privacy

The developer, Modal Ltd, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.


Modal Ltd
66.3 MB

Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
This app may use your location even when it isn't open, which can decrease battery life.


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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