I read the reviews by other users with dismay and was dreading having to use the app as I’d stopped using Morrison’s for delivery because their website froze on my iPhone so often, and then when I had to move over to the other app (white background, the original app) there was never anything I wanted available (didn’t show as out of stock meaning it was the shop at fault, it just wasn’t there) and the app didn’t seem to like being used on an iPhone. However...... so far I’ve had absolutely no issues with this app at all, bar there being quite a few items out of stock, but that’s not the app being faulty, that’s the shops fault. Logged in on my first attempt, my favourites were all there, found what I needed (you do need to know how Morrison’s thinks in order to find anything still, as a direct search for one item lead me to 3 choices, but I came across about 25 choices when I wasn’t looking for the actual item....?!) picked my shopping, went through the checkout and it still had my previous payment details saved, so all’s well that ends well. I even went back in and checked I could edit the order, which I was able to. Hopefully the users who reported the app to be utterly useless will now find it is much improved.

Once I got logged in to my account(again)after an update, it had wiped all my favourites off, very annoying, I had to try and remember what my weekly shop was and add them all back on again! My main issue is that there's no choice for 'Subsitutes' whether you want to choose a substitute or not...I'm gluten free and if I've chosen the items I'd like to buy, all GF, I get the next nearest substitute which more often than not is not a gluten free item..Sort It Out Morrison's! Not very considerate by way of looking after your customers that spend a fair few quid every week!Also why is the delivery for a single weekly shop SO expensive?? I've just bought a yearly delivery pass for £35, because I can't do my shopping in store I decided it would work out far cheaper than paying for an odd weekly fee that could possibly be £6.50!!

If you manage to log in (you’ll need a keen eye to pick out lampposts and palm trees to outwit the Chachpha) don’t think your efforts will be rewarded. It just gets worse. Select an option with 47 items listed - NOTHING to see here. Have a look at the recipe boxes- nope- nothing here either. If you do manage to add enough items to check out without smashing your phone- you’ll then realise you have to download an equally poor app for the “Rewards” points. Again after picking out fire hydrants and crosswalks and endless blurry images - you’ll be disappointed with that basic looking and dull app too. How, in this world of online shopping have they got it so wrong? What moron agreed it was to be the portal which they would fly their online flag from ? Fire them. Fire them and banish them from having any involvement in online shopping ever again . It’s not like online shopping and supermarket online shopping is a new thing- there’s lots doing it so well - I can’t wait to see what state my first batch of shopping is like when (if) it comes tomorrow - if the app is anything to go by it won’t be what I wanted- it’ll end up being a pile of fish heads which is only accessible by completing a crossword in Arabic. Sort it out - old Ken Morrison will be turning in his grave.

After ordering through the website on previous occasions, I thought that using the app may be more convenient in the long run… well! How wrong could I possibly be. Initially I logged in and created my order, which took about an hour whilst checking round the house to ensure I had everything. Then the app crashed and I had to start again… needless to say that required another hour of running round to remind myself what I had ordered. Only for me to get to the checkout stage… and be told that delivery for my area doesn’t yet take place…! So, another 30 minutes of back and forth between the website and app to try to get my address (that’s saved in my Morrison’s acc details) to work. As I have previously had a number of deliveries, this is clearly an app glitch. Which now leaves me with an order on the App that I can’t complete (as it won’t accept my address) a slot booked online (with no order attached), and a call to the ‘Help’ number which didn’t even offer an option to talk to someone from app support 🙈. Disappointed is an understatement… Thank you for wasting 2 and a half hours of my Friday morning. Avoid this App… it’s shocking.