MotoGP‪™‬ 4+

A monopoly and terrible service

This is the worst app on my iPhone and if it wasn’t a sport in which Dorna held a monopoly I would go elsewhere. Today just about to watch the live race and the app stopped. I couldn’t log in, I couldn’t reset a password, deleted and reinstalled the app…all failed. Assuming I can get it working the live race will be over. I pay over £100 to watch live racing but often it buffers or as today just fails. Just awful…and because you can’t go anywhere else they just take your money and do nothing about improving the service.

Needs Improvement

When you go to read any piece of news, you are unable to play any videos which are in there. That is quite annoying. Then there is no way to access the eSports championship page through the app. Also when playing videos, once the video is over, you cannot quit to the main page. You have to either replay the video and then quit it or you need to play a different video and then quit it. That is annoying as well. Please just add something which just lets you quit once the video is over. Also looking at say the details of a circuit, if the riders are not on the grid currently and they hold a record, in most cases I cannot see what they look like. Please add a picture for every rider even if they aren’t in any of the categories currently. As for the prices, I really don’t get it why TimingPass requires money. Look at what F1 is doing. It should be for free. I mean that is just disgraceful. Dorna, you guys are just turning away potential fans by charging for just the TimingPass. Also Videopass is too expensive. I would never pay like £160 for the entire season. At least introduce a monthly subscription option where you can cancel the subscription when you want to. If you pay this huge sum, then you are just stuck to it. And please add more older races to Videopass. I want to see races from the 1980s and 1970s and 1960s. I want to know the history of this sport beyond the 1990s.

Developer Response ,

Hello thank you for your comments and for your suggestions. We will forward them to the relevant departments for review. Meanwhile, if you require further information or for assistance, drop us a message to support@motogp.com.

Unable to Log In to Live Timing

Further to my previous comments, after subscribing for a number of years, and for this year (2022), I tried to log in to live timing and was unable to do so. I have used live timing this year on my iPad, iPhone and PC. I contacted their customer service and received a note stating they didn’t have the ability to see my login history or previous purchases. I strongly suspect mine in not an isolated incident.

My note by return let them know that after all the problems I (and others) have had with their add, and having to deal with not being able to use a service that I have paid for (again) the lesson I have been taught is I don’t need this app and the hassle that comes along with it. I hate not being able to use something that I have paid for and worse, not receiving help when I have asked for it.

If you like apps that fail periodically and are willing to put up with customer service that is anything but, this is your app.