My BT 4+

17th August and a new version of My BT which has ironed out the former problems. Thanks BT for working hard to rectify the errors.

The new version of My BT is not good. The old version was excellent.
On the Home page the drop down menu to choose between my two accounts (landline and mobile) is missing on the iPad but not on the iPhone. Consequently it is impossible to change accounts to look at usage etc.
I deleted the My BT App and reinstalled it - the drop down menu to change accounts was back but after logging out and back in again - it had once more disappeared.
Tried to contact BT on their chat line but for technical issues you have to phone. The chat man couldn’t even log it as a concern.
Bring back the old version of My BT.

To ‘Ash from the BT care team’
This seems to be an iPad problem but not affecting the iPhone. Do get in touch as I can send you 3 photos of screen prints from my iPad showing the problem. The App is missing the little drop down menu at the top where you can change from your mobile to landline account. Sometimes it’s there and sometimes completely missing - seems random.

Thanks for the updated review. If you need anything else let us know.

Shane- BT Care Team

BT the worst company I have had dealing with over the last 20 years!, I have been with Bt for almost 40 years starting with a land line then going on to internet and mobile phone, over the last 18 months my service has got worst. So bad now that I have just cancelled all I can and now have to wait till my contract ends before they will let me cancel the rest. The reason over the last 18 months the Wi-fi has been almost unusable so very slow and keeps dropping out but they will not do anything about it or allow me to end my contract early. My internet speed can go down to as low as .6 mbps and they say this is above the limit they have to supply which is .5 it also keeps dropping out altogether I am paying £46 per month fo a Wi-fi connection and line rental that I cannot download anything an if I can it takes hours to download a 1 hour tv program! ok we live in a rural location but if they can’t deliver a useable service they should at least let me end the contract early. Beware and make sure you are happy with the service within the first 14 days and cancel if no good or they will hold you to your contract. Mine has always been slow but has got worst over time. Just can’t wait to end all ties with BT at the end of my contract and then move on

Sorry you're having issues with your broadband speed. Drop us a message on Facebook or Twitter @bt_uk and we can try to help. Paula - BT UK Team

The previous iterations of this app were OK, but this one has far more bugs than the previous ones. In my case this is because I have recently upgraded to ‘fibre to the home’ with BT plus. This included a guaranteed download speed. Unfortunately the app speed check doesn’t work, and neither does any other BT speed checker, except BT Wholesale which gave a speed below the guarantee, however this was checked on wi-fi, not Ethernet. It took a week of various communications with BT to be told (finally) that there was a problem the app, and the speed check did not work for all customers. Good one BT! So how do I know if it is a problem with the app, (can I believe BT?), or have BT produced a speed checker that doesn’t work? Or is my Broadband outside the guaranteed limit. Either way BT should provide an answer. They have guaranteed a broadband speed, but give me no way of checking it. But after over a week of dealing with ‘customer support’ I have had enough, it’s somebody else’s turn now.
Regards,
Steve.

I'm really sorry Steve. Is it the BT Smart hub you're using? Paula - BT UK Team