My BT 4+

Revision: Since the review below version 8.4 has been released which is a significant improvement. Current mobile and data usage is available and your current package is clearly shown. The hub can be also be controlled from the app and the whole thing feels much slicker without constantly linking to the website whenever you click a button.

This app is poorly designed for the customer and aimed solely at generating more sales. For example the only place you can find out what package you are currently paying for is in previous bills. Click on ‘My Package’ and all you are presented with are more offers, most of which you may already be signed up to. Click on ‘Manage’ anywhere in the app and instead of seeing what your mobile data is, or what broadband speed you are getting, you are instead sent directly to a checkout to purchase a service which you haven’t yet chosen. All very unhelpful really. Overall it could do with fewer pictures of models relaxing while wearing a bit too much denim and more useful information about the service you’re paying for.

Thank you for your feedback about the app. I appreciate the time you have taken. Cheers, Robbie - BT UK Team

Brilliant speed throughout the entire day and brilliant signal throughout the entire house and brilliant service throughout our entire order and beyond by brilliant staff based entirely here in the UK and all at a brilliant price for everyone including existing loyal customers. At long last the sleeping giant that was BT has finally really turned it all around. Brilliant Telecom! All the minnows will never be able to compete with this now and will soon be heading for the buffers. The killer blow that will let BT rule supreme will come when its entire sleazy snake oil marketing department is sacked and all those get out clause tiny printed terms and conditions go and there is not one asterisk in sight. That will be the day when it once again becomes a big honest John player that doesn’t need to grift customers out of their dosh as if they were marks on the street because suckers are born every minute. Millions more will then buy BT broadband because it simply does what it says on the tin. Give the good guys in BT more power to their elbow by signing up fast now so that they can then get rid of the baddies (they’re all yanks or wannabe yanks) still in the firm sooner and we customers can then get the BT back we all once loved again.

Hi Truth in London, thank you for your review and honest feedback. Thanks, Paddy

Now in the eighth month since reporting and due to Covid the sixth month of physical tests on my internet provision to achieve the “Guarantee’d” speed. Obviously I am very disappointed with the performance of BT Wholesale and Open Reach. Multiple visits to my property by both parties have failed to identify the issue, advisors in Belfast have advised its 54Mbps is close to the minimum speed of 58 Mbps but are unable to convince me of the meaning of minimum and the guarantee’d 65Mbps. BT’s last effort was on the 2nd March, again with an engineer visit resulting in another request by Open Reach confirmed by BT for Friday 5th March which apparently did not happen due to receipt of a text on Sunday the 7th advising of checks on the line between 8am & 1pm on Monday 8th March, three days later than the original appointment!!! My concerns are also for other residents / customers on the street. As their past comments are now aimed towards the unsuitability of the underground lines. Why are BT continually attempting to sell a provision which they are unable to provide? As I started with the comment “Over promise, Under deliver” it appears this is a level of service repeated over and over again.

HI gb896, Your comments aren’t directly related to the My BT App and I’m sorry you’re not happy with your broadband connection. To get help with your connection do give us a call on 0800 800 150 or on Twitter @BTUK. Cheers John