My BT 4+

Revision: Since the review below version 8.4 has been released which is a significant improvement. Current mobile and data usage is available and your current package is clearly shown. The hub can be also be controlled from the app and the whole thing feels much slicker without constantly linking to the website whenever you click a button.

This app is poorly designed for the customer and aimed solely at generating more sales. For example the only place you can find out what package you are currently paying for is in previous bills. Click on ‘My Package’ and all you are presented with are more offers, most of which you may already be signed up to. Click on ‘Manage’ anywhere in the app and instead of seeing what your mobile data is, or what broadband speed you are getting, you are instead sent directly to a checkout to purchase a service which you haven’t yet chosen. All very unhelpful really. Overall it could do with fewer pictures of models relaxing while wearing a bit too much denim and more useful information about the service you’re paying for.

Thank you for your feedback about the app. I appreciate the time you have taken. Cheers, Robbie - BT UK Team

Mostly does what it says in the tin and is perfectly serviceable in what it sets out to do.
I do have one slight niggle with it though and as there is no way of contacting the devs directly through the app (I could call someone who will have no direct involvement so no point) I will post my issue here....
You can set up the parental controls to block certain websites (i.e. my own list, not an auto filter) and on occasion I may want to turn parental controls off. Upon turning the controls to off, the app handily offers to save my block list so that my list is still present when I turn parental controls back on....so far, so good.....I thought anyway....
Turns out the offer to save my list doesn’t actually do anything and when going back to turn controls back on, the list does not exist and all 20+ domains have to be re-entered manually!
This may be a problem with the BT website rather than the app as obviously the two are linked but I’m not going to try it again on the website to double check this unless absolutely necessary.
Apart from that one niggle everything else seems to function well and if you’re not using parental controls you’ll find this app is great for navigating your BT account.

Hi Sooteee, Thank you for your review and for your feedback. Can you send us an email here my.bt.app.support@bt.com and include your BT ID and account information and we'll take a look at this for you. Thanks, Paddy - BT UK Team

BT the worst company I have had dealing with over the last 20 years!, I have been with Bt for almost 40 years starting with a land line then going on to internet and mobile phone, over the last 18 months my service has got worst. So bad now that I have just cancelled all I can and now have to wait till my contract ends before they will let me cancel the rest. The reason over the last 18 months the Wi-fi has been almost unusable so very slow and keeps dropping out but they will not do anything about it or allow me to end my contract early. My internet speed can go down to as low as .6 mbps and they say this is above the limit they have to supply which is .5 it also keeps dropping out altogether I am paying £46 per month fo a Wi-fi connection and line rental that I cannot download anything an if I can it takes hours to download a 1 hour tv program! ok we live in a rural location but if they can’t deliver a useable service they should at least let me end the contract early. Beware and make sure you are happy with the service within the first 14 days and cancel if no good or they will hold you to your contract. Mine has always been slow but has got worst over time. Just can’t wait to end all ties with BT at the end of my contract and then move on

Sorry you're having issues with your broadband speed. Drop us a message on Facebook or Twitter @bt_uk and we can try to help. Paula - BT UK Team