My BT 4+

Revision: Since the review below version 8.4 has been released which is a significant improvement. Current mobile and data usage is available and your current package is clearly shown. The hub can be also be controlled from the app and the whole thing feels much slicker without constantly linking to the website whenever you click a button.

This app is poorly designed for the customer and aimed solely at generating more sales. For example the only place you can find out what package you are currently paying for is in previous bills. Click on ‘My Package’ and all you are presented with are more offers, most of which you may already be signed up to. Click on ‘Manage’ anywhere in the app and instead of seeing what your mobile data is, or what broadband speed you are getting, you are instead sent directly to a checkout to purchase a service which you haven’t yet chosen. All very unhelpful really. Overall it could do with fewer pictures of models relaxing while wearing a bit too much denim and more useful information about the service you’re paying for.

Thank you for your feedback about the app. I appreciate the time you have taken. Cheers, Robbie - BT UK Team

Brilliant speed throughout the entire day and brilliant signal throughout the entire house and brilliant service throughout our entire order and beyond by brilliant staff based entirely here in the UK and all at a brilliant price for everyone including existing loyal customers. At long last the sleeping giant that was BT has finally really turned it all around. Brilliant Telecom! All the minnows will never be able to compete with this now and will soon be heading for the buffers. The killer blow that will let BT rule supreme will come when its entire sleazy snake oil marketing department is sacked and all those get out clause tiny printed terms and conditions go and there is not one asterisk in sight. That will be the day when it once again becomes a big honest John player that doesn’t need to grift customers out of their dosh as if they were marks on the street because suckers are born every minute. Millions more will then buy BT broadband because it simply does what it says on the tin. Give the good guys in BT more power to their elbow by signing up fast now so that they can then get rid of the baddies (they’re all yanks or wannabe yanks) still in the firm sooner and we customers can then get the BT back we all once loved again.

Hi Truth in London, thank you for your review and honest feedback. Thanks, Paddy

Ongoing problems with BT considering I pay £85 pmonth. We were not able to receiveUHD after upgrading and players kept dropping out. New TV box sent to us just after 7 months of upgrading. New plug in adapters sent as others not showing blue data light. Wi fi dreadful from the hub 6. Hub 6 replaced after 2 engineer visits. Was advised would not have to pay fee. Guess what £85 posted to bill. Complained and escalated due to poor service. When escalated was advised Manager would call me within 5 days. Guess what, no call after 10 days so I had to chase again. New booster plug ins ordered & advised would receive Tuesday 1st October. Guess what. It’s 8.45pm Wednesday 2nd. Still not received. Absolutely shocking customer service from BT this year. Equipment is poor quality, communication is dreadful. Time to take this up with the press & consumer association. Not good!!!

Sorry to hear about the problems you've had with your service. Drop us a message on Twitter @bt_uk or Facebook and we can try to help you with the issues you are having. Paula - BT UK Team