My BT 4+

No, and very poor Broadband/ landline

The service re faults is disgusting / Dec23rd 22 I lost my Broadband and landline, the landline was restored 6th Jan 23. My Broadband was off for many days after this date and after many complaints Broadband was restored to 6mbps (very poor) effecting my Bt sport. Up and to today 25th Jan. I’ve had 8mbps it has now increased to 20 mbps. The Only person who has been able to help me is a lady called Hayley, she has been doing all she can to get me back to normal ( 38/40 mbps. The latest is that it will be back to normal tomorrow 26th Jan 23. Hayley’s manager has also been trying to get this fault repaired, I understand it is Openreach that are at fault but you have to agree this is not acceptable. I have only just changed my contract with Bt who may I say gave me the impression I would save a lot on my Broadband, I’m not sure what they meant by a lot? As you can imagine I’m a very unhappy person and being elderly and on a pension does’nt help. Percy Shackson.

31st Jan 23. Engineer visited, remade all inside and outside connections and tested incoming line and for speed all ok other than I used to get 38mb/s now 34 mb/s
So I suppose all in all things back to almost normal but it has taken over a month.
I just Dread having another fault in the future.

Developer Response ,

Hi, sorry you're having a fault with your broadband service. Please get in touch with our customer service team by calling on 0330 1234 150 or get in touch our social media team on Facebook or Twitter @BTUK and they'll be happy to help you. Cheers John

Broadband

Hi I have now left broadband with bt the most that I could get was 2 and apparently that’s all I was promised. Living out in the sticks was the main problem as they couldn’t guarantee us any more. I terminated my broadband but was keeping my land line in there wisdom you ended up terminating both broadband and telephone line which I wasn’t aware of because you sent confirmation e Mail to an account you closed for lack of use. I repeatedly rang bt to spend about 2 hours on average talking to a different number of people about this issue. All very helpfull but unable to solve the issue. I had to take out a new contract for phone which was a completely different number then wait to try and get my old number back which I aventually did. As airband said they would pay cancellation fee up to £250 pounds I had to send prof of termination amount from bt although they were supposed to send me paper account asked for in May I have tried to access my bt account this morning no joy phoned bt man on other end of phone couldn’t access my account either said he would get permission to send pdf file to my email still haven’t received it. Bt has now allowed me into my account and I have sent relevant documents to airband. If anyone is thinking of changing there broad band to airband I would say go for it

Much better now

Revision: Since the review below version 8.4 has been released which is a significant improvement. Current mobile and data usage is available and your current package is clearly shown. The hub can be also be controlled from the app and the whole thing feels much slicker without constantly linking to the website whenever you click a button.

This app is poorly designed for the customer and aimed solely at generating more sales. For example the only place you can find out what package you are currently paying for is in previous bills. Click on ‘My Package’ and all you are presented with are more offers, most of which you may already be signed up to. Click on ‘Manage’ anywhere in the app and instead of seeing what your mobile data is, or what broadband speed you are getting, you are instead sent directly to a checkout to purchase a service which you haven’t yet chosen. All very unhelpful really. Overall it could do with fewer pictures of models relaxing while wearing a bit too much denim and more useful information about the service you’re paying for.

Developer Response ,

Thank you for your feedback about the app. I appreciate the time you have taken. Cheers, Robbie - BT UK Team