What’s New

Version 8.5.2

In this update we've fixed some bugs and made it easier for you to get help for your products and services when you need it.

Ratings and Reviews

4.1 out of 5
20.3K Ratings

20.3K Ratings

Barry Betamax ,

BT App and MY BT Feedback

Hi, I believe you should avoid using words like “problems” and “outages” in your wording, it’s negative and suggests that they may occur at some point (not what we want from BT as customers). The information is good and the service is good so why use negative wording? The fonts and graphics look a bit outdated which is a shame because the app works well. Functionality is most important and it all works well but MY BT online via a web browser could be far simpler to use. I’m a sound engineer and up to date with technology and it still confuses me with too many jargon pages when much simpler, fewer better looking web pages would be just as good. Best wishes

Developer Response ,

We appreciate your feedback Barry. Thanks for taking the time to leave a review about the app and letting us know what you think about it. Paula - BT UK Team

btghater ,

Bad supplier

BT the worst company I have had dealing with over the last 20 years!, I have been with Bt for almost 40 years starting with a land line then going on to internet and mobile phone, over the last 18 months my service has got worst. So bad now that I have just cancelled all I can and now have to wait till my contract ends before they will let me cancel the rest. The reason over the last 18 months the Wi-fi has been almost unusable so very slow and keeps dropping out but they will not do anything about it or allow me to end my contract early. My internet speed can go down to as low as .6 mbps and they say this is above the limit they have to supply which is .5 it also keeps dropping out altogether I am paying £46 per month fo a Wi-fi connection and line rental that I cannot download anything an if I can it takes hours to download a 1 hour tv program! ok we live in a rural location but if they can’t deliver a useable service they should at least let me end the contract early. Beware and make sure you are happy with the service within the first 14 days and cancel if no good or they will hold you to your contract. Mine has always been slow but has got worst over time. Just can’t wait to end all ties with BT at the end of my contract and then move on

Developer Response ,

Sorry you're having issues with your broadband speed. Drop us a message on Facebook or Twitter @bt_uk and we can try to help. Paula - BT UK Team

Max&Masie ,

Leaves a lot to be desired

The previous iterations of this app were OK, but this one has far more bugs than the previous ones. In my case this is because I have recently upgraded to ‘fibre to the home’ with BT plus. This included a guaranteed download speed. Unfortunately the app speed check doesn’t work, and neither does any other BT speed checker, except BT Wholesale which gave a speed below the guarantee, however this was checked on wi-fi, not Ethernet. It took a week of various communications with BT to be told (finally) that there was a problem the app, and the speed check did not work for all customers. Good one BT! So how do I know if it is a problem with the app, (can I believe BT?), or have BT produced a speed checker that doesn’t work? Or is my Broadband outside the guaranteed limit. Either way BT should provide an answer. They have guaranteed a broadband speed, but give me no way of checking it. But after over a week of dealing with ‘customer support’ I have had enough, it’s somebody else’s turn now.

Developer Response ,

I'm really sorry Steve. Is it the BT Smart hub you're using? Paula - BT UK Team


British Telecommunications plc
165.6 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
Rated 4+
© British Telecommunications plc 2019


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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